Senior Client Services Manager
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Senior Client Services Manager
We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients - driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships.
You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities.
What you'll do
- Own and grow a portfolio of strategic client accounts.
- Build strong relationships with senior stakeholders and C-level executives.
- Develop and execute Account Growth Plans (AGPs).
- Identify and drive upsell and cross-sell opportunities.
- Lead strategic QBRs and business reviews.
- Understand clients’ business models, goals and challenges and proactively bring relevant solutions.
- Manage contract extensions and negotiations.
- Partner with Delivery, Product and Technology teams to turn client needs into opportunities.
- Focus on strategic relationships and growth rather than day-to-day project delivery.
What we expect from you
- 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology.
- Strong experience with digital products, software, SaaS or technology consulting.
- Proven track record of account growth, upselling and cross-selling.
- Experience working with enterprise clients and C-level stakeholders.
- Strong commercial and business acumen, with a focus on ROI, revenue and long-term value.
- Excellent negotiation, communication and influencing skills.
- Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans.
- English C1/C2.
- Financial literacy and confidence with budgets, forecasts and Excel.
- Highly proactive, curious and comfortable managing multiple strategic accounts.
Nice to have
- Background in strategic consulting, product strategy or business development.
- International experience and strong cultural awareness.
What success looks like
- Every strategic client has a clear Account Growth Plan.
- We consistently identify and develop upsell and cross-sell opportunities.
- Forecasts and CRM are accurate and transparent.
- QBRs are strategic business conversations, not project updates.
- Clients see Droids On Roids as a long-term strategic partner.
- The existing client portfolio generates sustainable revenue growth.
Why join us?
- Work with top-tier international clients on strategic partnerships.
- Focus on growth, strategy and relationships, not day-to-day delivery.
- Help shape how we manage and grow strategic accounts.
- Work with experienced Product, Delivery and Technology teams.
Skills
As published by greenhouse · 13 questions · 5 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (3)
- When could you start working with us?
- What are your financial expectations (B2B)?
- How did you find out about this job?
Pick from a list (5)
- Are you fluent in English (at least B2 level)?
- Are you fluent in Polish (at least B2 level)?
- I understand that providing a phone number and e-mail address is voluntary, however, not providing them will make it impossible for us to contact you.
- I hereby consent to processing my personal data included in my job application for the needs of this recruitment process in accordance with the General Data Protection Regulation and Personal Data Protection Act dated 10.05.2018 (JoL of 2018, item 1662 as amended). I confirm that I have been informed about rules on processing of my personal data by Droids On Roids included in Privacy Policy (thedroidsonroids.com/privacy-policy).
- I agree to the processing of my personal data, included in the attached recruitment documents (in my CV, cover letter and recruitment form) by Droids on Roids S.A. with its registered office in Wrocław in order to participate in the future recruitment processes. optional
Written answers (5)
- Tell us about a strategic client account you successfully grew. What did you do and what was the result?
- Tell us about an upsell or cross-sell opportunity you identified proactively. How did you turn it into business?
- How do you prepare for conversations with C-level stakeholders?
- Tell us about an Account Growth Plan or similar strategic account plan you created. optional
- What differentiates a strong Client Services Manager from a truly strategic business partner?