Senior Client Success Manager- Insights (Cincinnati) (P4648)
84.51° Overview:
84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.
Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.
84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.
Join us at 84.51°!
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As the Sr. Client Success Manager – Insights, you bring 84.51° insights platform expertise to our clients, providing direct support and consultation that improves their adoption and value creation. You will provide with in-depth knowledge of the capabilities and application recommendation tied to specific business problems. Your role will be to bring a strong understanding of client goals & objectives and share a clear point of view on how our platforms, data, insights can be used to inform merchandising, brand and activation strategies.
You connect data and insights to tell stories, have a desire to solve problems, and a passion for building and growing client relationships. You also demonstrate a growth mindset, adaptability in the workplace, and knowledge of the retail and consumer goods industry.
RESPONSIBILITIES:
This is a strategic consultant role, grounded in deep focus on insights value creation, increasing daily adoption of our Insights products with clients. Your goal is to increase client adoption of their subscriptions, and drive value in ways that earns your clients’ repeat subscription investment.
Our insights solutions support a range of client business needs, including driving business results, supporting sales, omnichannel insights, new product innovation, brand and marketing strategy, and shopper trends all with a lens on how this impacts their overall business growth, both at Kroger and their holistic company. You will be responsible for both proactive and reactive consultation with a portfolio of assigned clients to help connect their business questions & needs to analytical maps of how they can best solve with 84.51° Stratum, 84.51° OnDemand, 84.51° Data Direct and 84.51° In-Queries.
- Day-to-day 84.51° Stratum, 84.51° OnDemand and 84.51° Data Direct support.
- Provide expertise on the platform utilization as well as application of our data and insights to support merch processes.
- Guide clients on opportunities to bring insights into media planning.
- Provide best practices, hands-on support for client business analyst, customized training when relevant.
- Maintain value tracking for insights utilization and application.
- Consultation on 84.51° In-Queries question bank utilization.
- Provide expertise on the 84.51° In-Queries platform capabilities as well as research design.
- Act as internal solution experts to product team, testing new capabilities, providing feedback on innovation, and funneling opportunities back to inform product roadmaps.
This involves understanding clients’ business needs to effectively train them within the 84.51° Stratum tool and consult them in successfully leveraging the data within the CPG-retail landscape.
QUALIFICATIONS, SKILLS, AND EXPERIENCE:
Successful candidates will thrive in a fast-paced, highly collaborative environment focused on growth, and will possess the following:
Skills:
- Client Service Mindset
- Proficiency in 84.51° Insights Platforms
- Stakeholder Management
- Data-driven Storytelling
- Basic analytic Road-mapping and Consumer Research Design
- Retail Industry Knowledge
Experience:
- 2 + years of relevant client-facing consulting or sales experience
- Shopper Data & Insights Solutions (preferred experience with 84.51° data & insights)
- Insights Acumen and Knowledge (preferred but not required)
- Education: Bachelor's degree
This role has a combined base pay salary plus a target quarterly paid incentive plan. Incentive is on top of the base range stated.
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Pay Transparency and Benefits
- The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
- Below is a list of some of the benefits we offer our associates:
- Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
- Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
- Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.
Skills
As published by greenhouse · 23 questions · 4 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (5)
- Preferred First Name
- How did you first learn about 84.51° and this position?
- Who is your current employer?
- LinkedIn Profile
- Website or Portfolio optional
Pick from a list (14)
- What state do you permanently reside in?
- Which work location would you prefer?
- We have an in-office expectation for Monday-Friday and candidates must live in one of our hub locations or be willing to relocate (relocation assistance is provided). Please select one of the following that applies:
- Have you ever been employed by 84.51°?
- Are you or have you ever been employed by dunnhumby?
- Are you or have you ever been employed by Kroger Co.?
- Are you bound by any commitments, contracts or agreements with your current or former employer(s) that might affect your employment with 84.51°?
- Are you legally authorized to work in the U.S.? Proof of eligibility will be required before you can be employed.
- Will you now or in the future require sponsorship for employment visa status (e.g. H1B status)?
- If you currently hold a visa, what type do you hold?
- California Applicant Privacy Notice
- The essential functions of this position have been listed in the job posting. Can you perform the essential functions of the position for which you are applying as they are listed in the job posting with or without reasonable accommodation?
- As part of the hiring process, applications who receive an offer of employment may be asked to submit to a drug screen test to detect the presence of certain drugs or their metabolites. Offers are conditioned on passage of that test. If you are asked to submit to a drug test and you refuse to be tested, or you do not pass, 84.51° will revoke any offer of employment. All drug tests will be conducted in accordance with applicable federal and state law and will be done by way of urine collection and screening. Therapeutic levels of medically prescribed or over the counter medicines may lead to positive test results. If offered a position, would you be willing to be screened for illegal drug use in the next 24 hours?
- If offered a position, would you be willing to submit to a criminal background check, a previous employment verification check, and/or an education verification check?
Written answers (4)
- What is your current permanent address?
- Why are you interested in 84.51° and this position?
- What knowledge and skills do you bring to 84.51° to enable you for success?
- If your current employer is the Kroger Family of Companies, please list what department you are currently in, who your manager is, and state whether you've informed your manager of your application or not. Please input N/A if you do not currently work for Kroger. optional