Senior Community Developer - Assassin's Creed

#### Company description Ubisoft is a global leader in video games, with teams spread across the four corners of the world creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, including Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown! #### Job description The Senior Community Development Manager plays a leading role in developing global community engagement strategies aimed at retaining players, both within and outside their experiences with our games. They will be responsible for establishing and developing our global communities around Ubisoft games, drawing on their skills in player communication, game improvement and feedback loops, as well as the deployment and maintenance of best practices. As a key strategic partner, they will prioritize global business growth opportunities by collaborating with cross-functional stakeholders, while driving the global community strategy, developing and implementing global plans, and working with a decentralized international team that focuses on building relationships and earning the trust of players around the world. In this role, they will also bring their expertise to support their peers and cross-functional team members in order to foster collaborative planning, develop strong synergies and deliver commitments to high quality standards. As a leader within the global community team, the incumbent will work closely with the main development studios. **WHAT YOU WILL DO** - Develop and implement strategic community plans through various content strategies that support production goals and strengthen the overall marketing strategy. - Coordinate communication, activities and initiatives with several international departments to ensure consistency and uniformity of messaging. - Leverage Community Managers, cross-functional teams and resources from relevant partners to create relevant content for our players (for example: blogs, podcasts, interviews, infographics, etc.). - Act as spokesperson for the assigned brand(s). Coordinate community-focused events, including but not limited to fan studio visits, developer dialogues and tournaments. - Collaborate with the portfolio social media manager to define and report on key performance indicators (KPIs) related to content, in order to demonstrate the success and return on investment (ROI) of community programs and content. - Support internal and external key milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience. - Act as the main representative of player needs within production and publishing teams in order to positively influence the development and positioning of communication on behalf of our players and our business objectives. - Set up player feedback loops and provide analysis to production and publishing teams in order to influence the gameplay experience, drive user retention and contribute to the positioning of messages and marketing campaigns. - Collaborate and coordinate with operational teams for post-launch communication. Define expectations for relevant situations, such as update content, status and rollout. - Manage and produce internal reports on community feedback, activity and expectations. - Serve as a recognized subject matter expert for the project and the global community team at large, and act as a mentor to Community Managers and peers. - Take a return-on-investment (ROI)-driven approach by making thoughtful decisions that promote efficiency while being strategic in the use of available resources. - Take the initiative to define best practices for driving impact and proactively share them with the entire community team. - Identify and capitalize on opportunities for synergies between cross-functional teams. - Lead cross-functional initiatives to support the department's objectives and key results. - International travel may be required. #### Qualifications **WHAT YOU WILL BRING TO THE TEAM** - Extensive experience managing online communities and leading the development of strategic plans or programs that have delivered tangible success. - Extensive experience in the video game industry, covering multiple platforms, genres and AAA game launches (mandatory). - In-depth knowledge of social networks (Facebook, Twitter, blogs, etc.) is required. - Work experience in a demanding production environment with multiple deadlines, objectives and stakeholders. - Strong understanding of building and sustaining video game community growth, as well as developing and implementing strategic player engagement plans. - Proven experience collaborating with diverse stakeholders to analyze and implement player feedback. - Experience in social media marketing is a major asset. - Experience creating digital content (videos, photos, podcasts, etc.) is a major asset. - Fluency in French.