Senior Contact Center & Genesys Cloud
Posted Updated 11
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Description
About the role
At Grupo NS we are looking for a Senior professional with experience in Contact Center and Genesys Cloud to join a long-term project in the insurance sector.
What you'll do
- Design and automation of customer service processes.
- Implementation of AI Agents with Genesys Cloud.
- Work with Genesys Dialog Engine and Genesys Virtual Agent.
- Integrations via Genesys Data Actions with CRM and backend systems.
- Application of Generative AI and LLM in Contact Center solutions.
What we're looking for
- Minimum 3 years of experience in Contact Center.
- Solid experience with Genesys Cloud.
- Experience in automation and integrations with third-party systems.
- Knowledge of AI, Generative AI, and LLM.
- University degrees, Vocational Training, or Higher Level Training Cycles will be valued.
What you'll get
- Stable and long-term project in the insurance sector.
- Mainly remote work, with occasional in-person meetings in Madrid.
If you are interested in the combination of Contact Center, Genesys Cloud, and Artificial Intelligence, we want to meet you!