Senior Contact Center Support Engineer
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Senior Contact Center Support Engineer (L2) Genesys Engage Framework Configuration Server, Message Server, Stat Server SIP Server, T-Server, URS Genesys Voice Platform (GVP) Composer, Pulse, WDE CTI and Contact Center Technologies SIP/VoIP Fundamentals Nice to Have Skills: Outbound Contact Center (OCS) Salesforce/CRM Integrations REST APIs Splunk, Grafana, Dynatrace/AppDynamics AWS/Azure Cloud Knowledge Verint/WFM Integration Scripting (PowerShell, Python, Shell)