Senior Crisis Intervention Specialist

ABOUT US

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Senior Crisis Intervention Specialist is the first point of contact for potential clients and will be responsible to provide information and referrals to callers, including intake screening for services and safety assessments to survivors of domestic violence, human trafficking, and other forms of gender violence. Provide information on New York State Office of Victims Services and assist in the filing compensation applications to clients.

RESPONSIBILITIES

• Provides crisis intervention for callers with a focus on trauma, victimization, and other related issues.
• Conducts initial screenings and safety assessment to survivors of domestic violence human trafficking and otherforms of gender violence.
• Conducts shelter screening and assessment.
• Provides information on New York State Office of Victims Services (OVS) to all clients or potential clients.
• Assists in the filing of OVS compensation applications for clients.
• Provides information and referrals to callers.
• Manage the webchat (Resource Connect), engage in connecting callers to services as needed.
• Coordinates hotline back up schedule.
• Connects clients to a counselor to conduct comprehensive assessments.
• Participates in the training of staff and students for hotline responsibilities.
• Maintains accurate case records and utilizes internal database systems to track services to clients.
• Facilitates workshops or other group activities as needed.
• Provides training or coaching to new staff around helpline screening as needed.
• Liaises with other departments as needed to ensure all callers are assisted.
• Tracks trends in callers and seeks new resources for callers who are not eligible for our services.
• Collaborates with the data team on enhancements to the intake process and danger assessment training.
• Keeps the agency database updated for all new clients.
• Other duties as assigned by supervisor.