Senior Customer Activation Manager Partnerships
You will build and maintain relationships with accounting, private equity, and venture capital partners; advise partners on their goals and challenges; deliver onboarding and education on Ramp’s integrations and configuration options; help partners and their customers complete onboarding at scale; collaborate with product and engineering; and drive activation and early customer growth.
Responsibilities
- Build and maintain partner relationships
- Advise and advocate for partners
- Understand partner business models, goals, and challenges
- Develop partner onboarding programs
- Deliver partner education
- Explain Ramp integration and configuration options
- Drive customer onboarding at scale
- Collaborate with Product and Engineering
- Troubleshoot issues
- Share partner feedback
- Position product solutions
Requirements
- 5+ years of experience in Partner Success
- Partner ecosystem operations
- Project management
- Time management
- Verbal communication
- Written communication
- Experience working with Product and Engineering
- Quota attainment or target metric performance
- Customer needs analysis
- Product positioning
- Adaptability
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to NYC or SF