freehire launches on Product Hunt on 26 August.

Follow →

sysdig

Discussion

Senior Customer Reliability Engineer

Open 18d reposted 2× · 2 open copies
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

What you will do

  • You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
  • Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
  • Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
  • Develop, review and maintain the internal collection of knowledge base articles.
  • Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
  • Work with our Escalation Management team on hot accounts which are high touch
  • Participate in on-call rotation

What you will bring with you

  • 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
  • Master level kubernetes and Linux experience.
  • Knowledge of one or more scripting languages (Bash/Shell/Python).
  • Knowledge of public providers and their services e.g. AWS, Azure, GCP
  • Nice to have: knowledge of Oracle and IBM Cloud.
  • Experience balancing multiple challenges simultaneously.

What we look for

  • Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
  • Experience using or integrating with Systems Management technologies.
  • Hands-on experience with PaaS tools or other cloud management software.
  • Experience in application integration.
  • Experience writing and communicating in English and French.

When you join Sysdig, you can expect:

  • Extra days off to prioritize your well-being
  • Mental health support for you and your family through the Modern Health app
  • Great compensation package

The annual compensation range for this full-time position is between €44,200 and €55,200. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
The national collective bargaining agreement (CCNL) applied by Sysdig is CCNL Terziario-Confcommercio.

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

#LI-FP1
#LI-Remote

Show

What this application asks

lever

Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website

  • Cover Letter upload · optional
  • How did you hear about this job?
  • Are you currently authorized to work for any employer in the country outlined for this job? choose one · optional
  • Does your current authorization require renewal or sponsorship in the future by Sysdig? choose one · optional
  • Please note that you may be required to provide a proof of your right to work in the later stages of the hiring process yes / no · optional
  • Upon successful completion of the hiring process, Company may extend an offer of employment. Where permitted by applicable law, Company reserves the right to conduct background check investigations and/or reference checks. Company also performs a one-time visual verification to confirm that the individual accepting employment or a contractor role reasonably matches a valid government-issued photo ID (e.g., passport, national ID card, or driver’s license). Any offer is contingent upon satisfactory completion of any background investigation, reference check, and/or identity verification. Subject to applicable law, Company may rescind the offer based on the results of such checks, an applicant’s refusal to participate, or any attempts to interfere with the process. yes / no · optional
  • Sysdig‘s Global Applicant Privacy Notice is available at the link below. Please acknowledge you have reviewed the policy and the information provided therein. yes / no · optional

See also

18,918 jobs
Remote Europe jobs
141,978 jobs
Python jobs
216,809 jobs
Senior-Level jobs
100,682 jobs
AWS jobs
58,886 jobs
Kubernetes jobs
29,142 jobs
PostgreSQL jobs
22,574 jobs
Kafka jobs
5,705 jobs
Elasticsearch jobs
81,704 jobs
Azure jobs
51,688 jobs
Google Cloud jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available