Job Description Summary

The Customer Portfolio Manager (CPM) is responsible for leading the execution, operational performance, customer engagement, and contractual delivery of a growing portfolio of service agreements across . The role serves as the primary interface between GE Vernova and assigned customers, ensuring safe, high-quality, and profitable execution of contractual commitments while driving customer satisfaction and business growth.

Position focused on Management of complex Service portfolio from a Cross Multi service contracts & long-term service agreements, outage programs, cash Management, and new customer accounts spanning numerous power generation sites across Iraq.

The CPM will lead a geographically dispersed portfolio covering multiple technologies, service scopes, inclusive of outages, parts, and repairs, field service activities, and long-term maintenance agreements while coordinating cross-functional teams across Engineering, Commercial Operations, Supply Chain, EHS, Finance, Quality, and Field Services.

This role requires strong Contractual Management abilities, operational leadership, customer engagement , commercial awareness, project execution expertise, and the ability to manage multiple service programs simultaneously within a rapidly expanding portfolio.

Job Description

Key Responsibilities

Portfolio Leadership & Contract Management

• Execution of Contractual Obligations driving Highest level of customer Experience and Contract profitability.
• Manage a portfolio of multiple service contracts including Long-Term Service Agreements (LTSA), outage programs, maintenance agreements, field service activities, and cash management
• Ensure full compliance with contractual obligations, performance guarantees, customer requirements, and business commitments.
• Own portfolio execution metrics including Safety, Quality, Delivery, Cost, and Customer Satisfaction.
• Drive operational reviews, risk assessments, forecasting activities, and portfolio governance processes.
• Support renewal, expansion, and growth opportunities within existing customer accounts.

Customer Relationship Management

• Act as the primary customer focal point for assigned contracts and sites.
• Develop and maintain strong relationships with customer leadership and plant management teams.
• Lead business reviews and operational governance meetings.
• Ensure timely resolution of customer concerns and technical issues.
• Identify opportunities to improve fleet performance, reliability, and availability.
• Support customer growth initiatives and modernization opportunities.

Multi-Site Operations Management

• Lead service execution across multiple power Plants cross the region and handle Multi Clients.
• Responsible for coordinating activities across sites located throughout MEPD region Iraq

Service Expansion & Scope Management

• Support the successful integration and execution of newly awarded contracts and service programs including:
• Transition of customer sites from Parts-Only support models to Full-Service Agreements.
• Expansion of service coverage for newly added generating units.
• Management of increased outage and maintenance activity across the portfolio.

Outage Planning & Execution

• Lead outage planning and readiness reviews.
• Coordinate outage resource planning and mobilization.
• Drive execution excellence through detailed project planning and risk mitigation.
• Ensure adherence to EHS and Quality standards.
• Monitor outage performance, milestones, and customer commitments.
• Capture lessons learned and implement continuous improvement initiatives.

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Financial & Commercial Performance

• Support achievement of portfolio revenue, margin, and cash collection objectives.
• Monitor project financial performance and cost control measures.
• Identify risks and opportunities affecting profitability.
• Support contract amendments, variation orders, and commercial discussions.
• Assist leadership in forecasting revenue, resource demand, and operational requirements.

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Operational Excellence & Lean Leadership

• Drive Lean principles across assigned contracts and projects.
• Lead productivity improvement initiatives.
• Promote standard work, best practices, and continuous improvement methodologies.
• Implement corrective actions to address operational gaps.
• Support service transformation and process improvement initiatives across the Iraq portfolio.

Leadership & Team Development

• Provide leadership and direction during outages and major maintenance events.
• Mentor junior project managers and site leaders.
• Foster a culture of accountability, safety, collaboration, and customer focus.
• Support development of future talent within the service organization.

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Required Qualifications

• Bachelor’s degree in engineering.
• Minimum 8 years of experience within Power Generation, Energy, or Oil & Gas industries.
• Minimum 10 years of project management, outage management, or customer service leadership experience.
• Proven Record on contract management
• Proven customer relationship management experience.
• Demonstrated experience managing multiple projects and contracts simultaneously.
• Strong understanding of gas turbine and power plant operations.
• Experience with contract administration and commercial management.
• Strong risk management and problem-solving capabilities.
• Proficiency in ERP systems, Microsoft Excel, Power BI, and PowerPoint.
• Fluent in English and Arabic.
• Flexibility to travel cross the region and Internationally

Desired Characteristics

• Contract management Experience managing LTSA and service agreement portfolios.
• Experience supporting large outage programs.
• MBA or master’s degree in engineering, Business, or Management.
• Experience managing geographically dispersed operations.

Additional Information