Senior Customer Service Representative
Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.
- Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions.
- Gain and apply knowledge in the processes of our business in order to best support our customers.
- Ensure that external customers have a positive experience doing business with Ritchie Bros.
- Ensure that requests from internal customers are acted upon timely and accurately.
- Resolve issues and track interactions relating to customer requests.
- Provide information related to upcoming auctions and equipment.
- Proactively reports areas of customer concerns.
- Perform other various duties as required from time to time.
- E-Clerking duties if required and as opportunities become available.
- Work closely with Territory Managers.
- Ensure confidentiality while dealing with contracts and consignors.
- Provide proper documentation to buyers in order for them to register their purchases from an RBA auction
- Flexible and willing to perform other tasks as assigned
- 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities.
- Demonstrated commitment to maintaining strict ethical standards - both on and off the job
- Professional office work environment/