Senior Customer Service Specialist Projects

Position Summary/Objectives of Incumbent:
The purpose of this position is to support from sales through to customer service on small product sales deliveries.

Key Responsibilities

• Work in a small team to deliver over $100m a year (or as per targets) of product sales to Vertiv clients
• Manage own sales through to completion of projects as well as support the Project Management Team with their projects
• Co-ordinate deliveries, installation and commissioning of units
• Monthly reporting of RDSL and PDSL for tracking performance
• Evaluate outstanding supplier purchase orders, cost management of outbound logistics and warehousing for assigned projects
• Monthly forecasts of revenue and invoicing

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations
• Actively promote safety in the workplace
  

Employees reporting to Incumbent: Nil

Main contacts within Company

• Managed Services
• Sales
• Services
• Finance
  

Main contacts outside the Company

• Customers
• Suppliers locally and internationally
  

Education/Qualification:

• Diploma or degree in Supply Chain
  

Specialist Knowledge:

• Oracle or similar system
  

Practical Experience:

• Customer Service
• Administration
• Organisational skills
• MS Office

Personal Characteristics:

• Excellent communication skills – written & verbal
• Prioritisation capability
• Team player
• Time management