Senior Customer Support Executive

We are seeking a Senior Customer Support Executive to join our dynamic team in Madhya Pradesh. The ideal candidate will have extensive experience in the voice process and a strong background in customer service within an international BPO environment. This role is crucial for ensuring that our customers receive the highest level of support and satisfaction. Key Responsibilities: - Manage inbound and outbound calls, providing exceptional customer service and support. - Handle customer inquiries and resolve issues efficiently and effectively. - Conduct training needs analysis (TNA) to identify areas for improvement in customer service delivery. - Collaborate with team members to enhance service quality and customer experience. - Maintain accurate records of customer interactions and transactions. - Ensure compliance with company policies and procedures while delivering outstanding service. Required Skills: - Proven experience in voice processes, particularly in international call centers. - Strong communication skills, both verbal and written. - Ability to handle cold calling and manage customer expectations. - Familiarity with customer support metrics and performance indicators. - Excellent problem-solving skills and a customer-centric approach. If you are passionate about customer service and have the experience we are looking for, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences.