Senior Customer Support Executive

We are seeking a Senior Customer Support Executive to join our dynamic team in the Delhi-NCR region. The ideal candidate will have extensive experience in the international BPO sector, specifically in voice processes, and will be responsible for delivering exceptional customer service to our clients. Role Summary: As a Senior Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and retention. You will be the first point of contact for our customers, addressing their inquiries and resolving issues efficiently. Your expertise in the international voice process will be essential in providing high-quality support and maintaining our company's reputation for excellence. Key Responsibilities: - Handle inbound and outbound customer calls, providing support and assistance in a professional manner. - Resolve customer complaints and queries effectively, ensuring a positive customer experience. - Collaborate with team members to improve processes and enhance service delivery. - Maintain accurate records of customer interactions and transactions. - Provide feedback to management on customer trends and issues to help improve service quality. - Train and mentor junior staff members, sharing best practices and knowledge. Required Skills: - Proven experience in international BPO and customer support roles. - Strong communication skills, both verbal and written. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Proficiency in using customer support software and tools. - Excellent problem-solving skills and a customer-centric approach. If you are passionate about customer service and have the required experience in the international voice process, we encourage you to apply for this exciting opportunity to make a difference in our customers' lives.