Senior Desktop Engineer

What does the role look like?

Technical Leadership:

• Provide advanced technical support and troubleshooting expertise for complex hardware, software, and network issues.
• Design, implement, and maintain desktop infrastructure solutions including operating systems, applications, and configurations.
• Lead desktop-related projects such as system upgrades, migrations, and deployments.

System Architecture and Design:

• Design and implement desktop management solutions such as imaging, deployment tools, and software packaging frameworks.
• Develop and maintain desktop security policies, configurations, and access controls.
• Evaluate new technologies and solutions to enhance desktop performance, security, and user productivity.

Team Collaboration and Mentoring:

• Collaborate with IT teams including network, security, and systems administrators to ensure integrated and optimized desktop services.
• Mentor junior desktop engineers, providing guidance, training, and knowledge sharing opportunities.
• Participate in hiring processes and performance evaluations for desktop engineering team members.

Documentation and Compliance:

• Maintain comprehensive documentation of desktop configurations, procedures, and best practices.
• Ensure compliance with regulatory requirements, security standards, and licensing agreements related to desktop environments.
• Conduct audits and assessments to identify and mitigate risks related to desktop systems and data.

Continuous Improvement and Innovation:

• Identify opportunities for automation, process improvements, and cost optimizations in desktop management and support.
• Stay current with industry trends, emerging technologies, and best practices to recommend and implement innovative solutions.
• Collaborate with vendors and third-party providers to evaluate and implement new technologies or services.
  

What are we looking for?

• Minimum 3 years of relevant working experience.
• Extensive experience in desktop engineering, system administration, or related IT roles.
• Proficiency in desktop operating systems (Windows, macOS) and enterprise management tools (SCCM, Intune, Jamf, etc.).
• Strong knowledge of virtualization technologies (VMware, Hyper-V) and desktop deployment methodologies (MDT, WDS, etc.).
• Experience with scripting languages (PowerShell, Bash, Python) for automation and task scripting.