Senior Desktop Support Analyst - Google Workspace

Do you have a background in helpdesk support, and a passion for helping customers?

We’re looking for a Senior Support Analyst with strong Google Workspace, Mac and Windows experience to join a busy technology environment on an initial 3-month contract.

This is a great opportunity for someone who enjoys being the person people turn to when technology isn’t playing nicely — whether that’s troubleshooting a Google Workspace issue, managing devices through Intune or Jamf, or getting a user back up and running quickly.

What you’ll be doing

• Providing Level 2/3 service desk / desktop support across hardware, software and networking
• Supporting Google Workspace, Microsoft 365, Windows 10/11, Entra ID and Active Directory
• Managing and troubleshooting devices through Microsoft Intune and Jamf
• Assisting with device provisioning, configuration, compliance and deployment
• Troubleshooting laptops, desktops, applications, printers and peripherals
• Managing incidents and requests through an ITSM platform
• Escalating more complex issues while taking ownership through to resolution
• Supporting users across a fast-paced corporate environment

To be sucessful in this role, you will need to be a confident support professional who can combine solid technical skills with great customer service.

Ideally, you will have experience with:

• Hands-on Jamf and Microsoft Intune experience
• Strong Google Workspace, Mac and Windows troubleshooting skills
• Excellent communication and stakeholder skills
• A practical, solutions-focused approach
• The ability to hit the ground running in a contract environment

This is an intial 3 month contract with an immediate start, working within a professional technology team where you’ll gain exposure to a broad Microsoft environment and make an immediate impact.

If you’re a Senior Desktop Support Analyst who knows your way around both Macs and Windows, and you’re ready for your next contract, we’d love to hear from you.

Apply now or get in touch for a confidential conversation about the role.