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Five9

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Senior DevOps Engineer - Core DevOps

Summary

Build and automate cloud-native contact-center infrastructure using Kubernetes, Terraform, and CI/CD to ensure high availability and scalability for a global SaaS platform.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively seeking a Senior DevOps Engineer to join our Product Engineering Core DevOps team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.

Key Responsibilities:

  • Design, implementation, and automation of large-scale distributed systems.
  • Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency.
  • Work with Engineering teams to deliver high-quality software in a fast-paced environment.
  • Monitor production and development environments to build preventive measures and provide a seamless customer experience.
  • Work with delivery teams on software improvements to achieve higher availability and lower MTTD.
  • Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks).

Key Requirements:

  • 7+ years of public cloud experience (GCP or AWS).
  • 7+ years of private cloud experience (Openstack, VMware ESXi).
  • 7+ years of Linux experience (Centos/Ubuntu).
  • 7+ years of networking experience.
  • Orchestration and management of containers using Kubernetes, Helm, GKE and Docker.
  • Experience with Gitlab, ArgoCD, CI/CD methodologies & tools.
  • Experience with Infrastructure as Code (Terraform), Python or other scripting languages.
  • Experience with Ansible config management tool.
  • Experience with Prometheus/Loki/Alertmanager/Grafana observability tools.
  • Excellent problem solving and analytical skills.
  • Experience with Incident Management Process, SRE best practices and continuous improvements.
  • Experience designing large scale distributed systems.
  • Familiar with DevOps/DevSecOps methodologies and best practices.
  • Strong verbal and written communications skills.
  • Bachelor's of Science degree in Computer Science or equivalent experience.

Benefits:

  • Five9 Shares
  • Bonus Scheme
  • 10% Flexi Benefit
  • Meal Allowance
  • Medical Insurance
  • Life Insurance
  • 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Preferred First Name optional
  • How did you hear about opportunities at Five9?
  • If you were referred by a current Five9 employee please enter the employee's name here: optional
  • Which best describes your right to work in Portugal? choose one
  • Candidate comments: written answer · optional
  • The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments. choose one
  • Are you a current Five9 employee? If so, please apply through the Internal Job Board in Greenhouse. choose one · optional

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