SENIOR DIRECTOR, CLINICAL OPERATIONS

Overview

The Senior Director, Clinical Operations is a senior clinical and administrative leadership role responsible for enterprise-wide case development operations coordination, executive leadership support, donor management oversight, regulatory compliance, and administrative excellence across LiveOnNY’s Case Development functions. The position reports directly to the Chief Clinical Officer and provides dedicated operational and administrative support to both the Chief Clinical Officer and the Vice President of Clinical Operations.

Working in close partnership with Clinical Operations Leadership, the Senior Director, Clinical Operations supports alignment between executive clinical leadership and day-to-day Case Development operations. The role drives execution of clinical and operational priorities, monitors critical operational activities, coordinates follow-through, supports clinical decision-making and escalation, and promotes alignment and integration across Contact Center and Field operations.

The Senior Director, Clinical Operations works within the authority delegated by the Chief Clinical Officer and organizational leadership. The role is intended to strengthen the operational capacity of the Chief Clinical Officer and Vice President of Clinical Operations while promoting regulatory compliance, operational consistency, and reliable execution of critical Case Development priorities.

The Senior Director, Clinical Operations works collaboratively, within the delegated operational framework established by Clinical Operations Leadership, with all organizational departments involved in the donation process, including, but not limited to Case Development, Family Engagement, Allocation and Placement, Surgical Recovery, Hospital Engagement, Education and Training, Operational Intelligence, Data Science, Quality, Compliance, Information Technology, Human Resources, Finance, and Communications.

All services performed in this role must be conducted in compliance with applicable federal and state laws, regulations, and oversight requirements, including but not limited to CMS, New York State, FDA, OPTN, and all applicable LiveOnNY policies, standard operating procedures (SOPs), and directives.

This exempt position requires the Senior Director, Clinical Operations to devote full professional time, attention, and best efforts to LiveOnNY. The Senior Director, Clinical Operations shall remain available to fulfill the position’s leadership and operational responsibilities inside and outside standard business hours as LiveOnNY’s needs dictate. The Senior Director, Clinical Operations shall not undertake outside employment, consulting, or business activity, whether compensated or uncompensated, without advance written approval from the Chief Operating Officer in accordance with LiveOnNY’s Conflicts of Interest Policy.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

The responsibilities described below identify the principal duties and responsibilities of the Senior Director, Clinical Operations. They are representative of the position and are not intended to be an exhaustive list of every responsibility that may be assigned. The Senior Director, Clinical Operations shall perform all duties assigned by Clinical Operations Leadership or their designee that are consistent with the responsibilities of the position and the operational needs of LiveOnNY.

1. EXECUTIVE CLINICAL AND ADMINISTRATIVE SUPPORT

• Provide executive level clinical, operational, and administrative support to the Chief Clinical Officer and Vice President of Clinical Operations.
• Coordinate, organize, and track clinical operations priorities, directives, projects, decisions, deliverables, and required follow-up.
• Prepare executive briefings, operational summaries, reports, analyses, presentations, meeting materials, agendas, and decision-support materials.
• Maintain structured tracking systems for assigned initiatives, including owners, deadlines, dependencies, status, barriers, and required executive decisions.
• Facilitate timely follow-through on matters assigned by the Chief Clinical Officer or Vice President of Clinical Operations and escalate delays, risks, or unresolved barriers.
• Coordinate information across clinical leaders so executive leadership receives accurate, timely, and actionable operational information.
• Support preparation for leadership meetings, regulatory activities, audits, case reviews, performance discussions, and other clinical operations forums.

2. CASE DEVELOPMENT OPERATIONAL INTEGRATION

• Work closely with Clinical Operations Leadership to support coordinated execution across Case Development operations.
• Facilitate alignment of Contact Center and Field workflows, handoffs, escalation pathways, documentation expectations, clinical practices, and operational priorities.
• Monitor cross-functional issues affecting the continuum from referral intake and triage through donor evaluation, management, allocation, and recovery.
• Identify operational gaps, competing priorities, unresolved dependencies, or communication breakdowns and facilitate appropriate follow-up with accountable leaders.
• Support coordinated implementation of approved operational changes across Contact Center and Field functions.
• Promote consistent communication between executive clinical leadership and Case Development leaders regarding expectations, decisions, priorities, and required actions.
• Provide clinical and administrative support during increased activity, complex operational circumstances, or other significant Case Development needs.

3. ADVANCED CLINICAL SUPPORT AND CASE ESCALATION

• Apply advanced nursing and Nurse Practitioner knowledge to support clinical review, operational problem-solving, and escalation of complex donor-management issues within delegated authority.
• Serve as a clinical resource to executive and Case Development leadership regarding donor evaluation, clinical information, donor management, suitability considerations, and operational risks.
• Review case information, clinical trends, and operational concerns to identify matters requiring escalation to the Chief Clinical Officer, Vice President of Clinical Operations, Medical Director, or other appropriate leaders.
• Support clinical case review and follow-up, including identification of opportunities for improved practice, documentation, communication, or escalation.
• Facilitate timely access to appropriate clinical expertise and organizational resources when complex cases require additional review.
• Maintain clinical practice within applicable licensure, credentialing, organizational policy, and delegated scope of responsibility.

4. OPERATIONAL PERFORMANCE, DATA, AND EXECUTIVE REPORTING

• Monitor assigned clinical operations indicators, dashboards, Case Development trends, organ yield information, documentation measures, staffing indicators, quality findings, and other performance information.
• Analyze operational information and synthesize findings into concise executive-level summaries identifying trends, risks, barriers, and matters requiring action or decision.
• Partner with Case Development leaders, Quality, Operational Intelligence, Data Analytics, and other functions to validate information and support accurate performance reporting.
• Track actions resulting from performance reviews, case reviews, occurrences, audits, leadership meetings, and executive directives through completion.
• Support development and monitoring of measurable improvement actions and evaluate whether implemented changes are producing intended operational results.
• Maintain reliable records of decisions, assignments, follow-up actions, and completion status for assigned initiatives.

5. QUALITY, REGULATORY READINESS, AND PROCESS IMPROVEMENT

• Support Clinical Operations readiness for CMS, OPTN, and other applicable regulatory activities.
• Collaborate with Quality and Compliance on audits, occurrences, investigations, corrective actions, policy implementation, and regulatory follow-up involving Clinical Operations.
• Assist with review and development of policies, procedures, work instructions, job aids, workflows, and controlled documents affecting Case Development operations.
• Identify recurring operational or clinical process gaps and facilitate cross-functional improvement efforts with accountable leaders.
• Support translation of audit, performance, and case-review findings into sustained operational improvements.
• Coordinate with Education and Training when identified gaps require formal education, retraining, competency validation, or other learning interventions.
• Handle confidential clinical, personnel, operational, quality, regulatory, and organizational information with appropriate discretion.

6. PROJECT AND INITIATIVE MANAGEMENT

• Lead or coordinate clinical operations projects assigned by the Chief Clinical Officer or Vice President of Clinical Operations.
• Develop project plans, timelines, milestones, responsibility assignments, status reporting, and escalation pathways for assigned initiatives.
• Coordinate multidisciplinary workgroups and ensure decisions, action items, owners, and deadlines are clearly documented and communicated.
• Monitor execution against approved plans and identify barriers requiring leadership intervention.
• Facilitate implementation of approved clinical and operational initiatives across affected departments.
• Provide executive leadership with concise status updates, outstanding decisions, risks, and recommended next steps.

7. CROSS-FUNCTIONAL COLLABORATION

• Maintain effective working relationships with Case Development, Family Engagement, Hospital Services, Donor Center Operations, Allocation and Placement, Recovery Services, Quality, Compliance, Education and Training, Operational Intelligence, Information Technology, Human Resources, Finance, Legal, and other organizational functions as required.
• Facilitate coordinated communication and handoffs among departments involved in the donation process.
• Participate in leadership meetings, operational reviews, case reviews, quality activities, and organizational initiatives as assigned.
• Interact professionally with donor hospitals, third-party vendors, consultants, physicians, and other external clinical stakeholders when assigned and authorized.
• Represent Clinical Operations in internal discussions and external activities when specifically authorized.

8. LEADERSHIP, COMMUNICATION, AND ORGANIZATIONAL ACCOUNTABILITY

• Model executive-level professionalism, clinical integrity, accountability, discretion, and reliability.
• Maintain clear, timely, and organized communication with the Chief Clinical Officer, Vice President of Clinical Operations, and Case Development leadership.
• Exercise sound judgment regarding urgency, escalation, confidentiality, and organizational authority.
• Provide direction and support within established policies, procedures, regulatory requirements, approved organizational practices, and delegated authority.
• Support leaders and staff through clinical guidance, operational clarification, coordination, and follow-up as assigned.
• Make recommendations regarding clinical operations, workflow, staffing needs, performance improvement, and organizational priorities based on available information.
• Perform other duties assigned by the Chief Clinical Officer or organizational leadership consistent with the responsibilities of the position.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Current, unrestricted licensure as a Nurse Practitioner (NP) in the State of New York.
• Minimum five years of clinical and/or healthcare leadership experience.
• Demonstrated experience supporting senior or executive clinical leaders in a complex healthcare environment.
• Demonstrated administrative excellence, including management of multiple priorities, executive communications, project coordination, follow-through, and confidential matters.
• Experience with regulatory compliance, quality improvement, performance management, or clinical operations improvement.
• Graduate degree from an accredited Nurse Practitioner program.

Preferred:

• CPTC certification.
• Advanced clinical experience in critical care, acute care, transplant, organ donation, or a closely related clinical environment.
• Experience within an Organ Procurement Organization or transplant center.

PHYSICAL DEMANDS:

• Regularly required to talk or hear.
• Frequently required to sit or stand.
• Occasionally required to walk; use hands to handle objects or controls; reach with hands and arms; and climb or balance.
• Occasionally required to lift or move up to 15 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Uses reliable transportation in order to travel throughout LiveOnNY’s DSA and, when required, outside the DSA.
• Reasonable accommodation may be provided for qualified individuals with disabilities.

LICENSES:

Regarding any licensure, certification, or other credentials required or preferred by LiveOnNY, LiveOnNY requires they be maintained and current without any infractions or issues. The Senior Director, Clinical Operations understands that the Senior Director, Clinical Operations is responsible for maintaining all qualifications, licenses, certifications, competencies, and other requirements applicable to this position throughout the Senior Director, Clinical Operation’s employment and for successfully completing all required education, training, competency assessments, and continuing education required by LiveOnNY.

MAINTAIN RESIDENCE WITHIN LIVEONNY’S DESIGNATED SERVICE AREA (DSA):

The Senior Director, Clinical Operations must maintain a residence within LiveOnNY’s DSA.

This role is designated as a full-time, corporate office-based position. The primary work location is assigned to LiveOnNY Corporate office.

Notwithstanding the foregoing, the position may require presence at LiveOnNY offices, donor hospitals, healthcare facilities, meetings, or other operational locations and may require travel throughout LiveOnNY’s Donation Service Area (DSA) and, when assigned, outside the DSA. Any remote or Work From Home arrangement must be authorized in accordance with organizational policy.

The Senior Director, Clinical Operations is a full-time leadership position supporting a twenty-four (24) hour per day, seven (7) day per week clinical operation. The position requires flexibility to respond to urgent clinical, operational, regulatory, staffing, quality, and executive priorities during and outside standard business hours as organizational needs dictate.

Because the essential duties of this position are performed in office, work from home and remote work are not standard arrangements for this position and are prohibited.

LiveOnNY offers a competitive salary & comprehensive benefits package.

Salary Range: $190,000 - $210,000

Benefits:

• 403(b)
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance