Senior Director of IT Operations

The Senior Director of IT Operations runs the day to day of IT for Southern Orthodontic Partners. This role manages

infrastructure, end user services, and IT project delivery across our partner practices and the central support team.

Most of the job comes down to making sure practices have technology that works and people who answer when

they need help. That takes real time with practice managers and clinical teams, understanding how they actually

work, and turning what they need into something IT can deliver. We are growing quickly and adding practices, so

this individual needs to be organized, self-motivated, and comfortable building process while the work is already

moving.

Essential Job Functions:

· Manage day to day IT operations across all partner practices and the central support team, keeping systems

available and supported during clinic hours.

· Lead, coach, and develop the IT operations team across end user support, infrastructure, applications, and

project delivery.

· Own the service desk and field support model, including ticket handling, escalation paths, response and

resolution targets, and on-call coverage.

· Oversee the infrastructure practices depend on, including networks, wireless, firewalls, servers, telephony,

and endpoint devices.

· Administer and secure the Microsoft 365 environment, including Exchange Online, Teams, SharePoint,

OneDrive, Intune, and Entra ID.

· Manage Azure workloads and the hybrid environment with an eye on performance, capacity, and cost.

· Standardize hardware, software, and configuration across practices while allowing for the differences that matter clinically.

· Own the IT operations project portfolio, including intake, prioritization, staffing, scheduling, and delivery against committed dates. · Lead IT onboarding for new practice partnerships and new office openings, covering diligence, network and hardware buildout, system conversion, data migration, account setup, and go-live support.

· Serve as a primary point of contact for practice managers and regional operations leaders, communicating clearly and early during outages, changes, and rollouts.

· Maintain backup, disaster recovery, and business continuity plans for practice-critical systems, and test them on a regular schedule.

· Keep IT practices aligned with HIPAA and company security requirements, and act as the senior escalation point for major incidents.

· Track and report on service levels, project status, and spend in terms leadership and practice teams can act on.