Senior Director, Strategic Accounts
You will manage strategic accounts end to end, building senior client relationships and resolving cross-functional issues. You will lead renewals, expansions, and QBRs, provide data-driven insights, run account-health reviews and escalation triage, and build an enterprise account-management playbook.
Responsibilities
- Embed into strategic accounts and manage relationships end to end
- Own senior relationships with partner leaders
- Resolve cross-functional customer issues with internal teams
- Identify expansion, upsell, and cross-sell opportunities
- Lead renewals, expansions, and QBRs
- Provide data-driven insights to improve product use
- Set account-health reviews, escalation triage, and coordination processes
- Build an enterprise servicing and relationship-management playbook
- Advocate internally for strategic account needs
Requirements
- 8+ years in account management, customer success, or strategic partnerships in fintech, payments, or crypto
- Experience owning senior executive-level client relationships
- Experience managing complex commercial relationships across legal, compliance, operational, technical, and executive stakeholders
- Experience navigating escalations involving engineering, product, or compliance
- Experience identifying process improvements and building scalable solutions
Benefits
- Unlimited time off with a 10-day minimum
- Flexible work arrangement
- Home-office stipend
- Health, dental, vision, and company-subsidized life insurance for US employees
- 401(k) with 4% company match
- Equity option plan
- Monthly health and wellness stipend
- Domestic and international team and company off-sites