Senior Engagement Manager

As a Senior Engagement Manager based in Singapore or Japan, you will be a cornerstone of Chooose’s APAC Customer Operations organization. You will partner closely with enterprise customers in the aviation, energy, and logistics sectors — including major APAC carriers and fuel suppliers — enabling them to build and operate high-integrity SAF programs on the Chooose platform.

Working in close collaboration with the broader Customer organization, you will own day-to-day relationships with our largest APAC customers, guiding them from initial implementation through go-live and long-term program success. You will also serve as a key voice of the APAC region internally, shaping how Chooose adapts its products and processes to serve this market.

Responsibilities

• Bachelor’s degree from an accredited institution, ideally in the hard sciences.
• Minimum 6 years of demonstrated success in management consulting, SaaS implementation, enterprise customer success, or enterprise project management.
• Experience in enterprise software, carbon markets, fuel markets, or carbon accounting is a strong plus.
• You’re comfortable navigating highly configurable SaaS platforms and discussing API integrations and data workflows with technical stakeholders.
• You listen carefully and authentically care about solving customer problems — you don’t wait for others to act.
• You’re equally comfortable presenting to a C-suite sustainability officer and debugging a data issue with an implementation engineer.
• You’re willing to travel within APAC (and occasionally to the US or Europe) on short notice.
• You’re comfortable working across APAC time zones, with occasional overlap with US Eastern and European hours for internal collaboration.
• You possess excellent written and verbal communication skills in English, along with professional fluency in Japanese.

Requirements

• Customer Ownership & Relationship Management
  • Own a portfolio of key enterprise customers in the APAC region, with a focus on the aviation, energy, and logistics sectors — including carriers operating across Japan and Southeast Asia.
  • Build high-trust, long-term relationships with senior stakeholders across customer organizations — from Sustainability and ESG teams to Fuel Procurement and Finance.
  • Serve as the customer’s primary point of contact and trusted advisor on all things SAF: program design, regulatory context, platform capability, and market trends.
• Program Delivery & Operations
  • Oversee the end-to-end implementation of complex SAF and decarbonization programs, supported by the Technical Implementation team and cross-functional Chooose resources.
  • Track and manage operational metrics, including implementation timelines, SLA adherence, and program KPIs. Proactively flag and resolve delivery risks.
  • Ensure program quality across the full customer lifecycle — from onboarding and configuration to reporting, reconciliation, and renewal.
• Regional & Regulatory Expertise
  • Develop and maintain deep knowledge of the APAC regulatory landscape as it pertains to SAF and carbon management — including CORSIA compliance, SAF mandates, Singapore’s aviation decarbonization strategy, and emerging requirements across the region.
  • Act as an internal subject-matter resource on APAC market dynamics, translating regional nuance into actionable guidance for the Customer, Product, and Lower Carbon Products teams.
  • Represent Chooose in regional working groups and industry organizations where SAF and decarbonization are the primary focus.
• Commercial Growth & Feedback
  • Assess, clarify, and validate customer needs on an ongoing basis. Proactively identify expansion opportunities and champion them internally with structured product feedback.
  • Maintain a balanced perspective: support commercial growth while upholding Chooose’s commitment to long-term, high-integrity climate action.
  • Expand upon commercial growth: Actively work with Business Development to pursue new commercial opportunities in the region, including airlines, producers, freight forwarders, etc.
• Process Improvement
  • Refine and contribute to the global Customer Operations playbook — improving how Chooose delivers implementation, manages ongoing operations, and scales customer success.
  • Collaborate across Product & Engineering, Technical Implementation, Finance, Legal, Business Development, and Lower Carbon Products to deliver program objectives on time and with high quality.

Benefits

At Chooose, we prioritize transparency throughout our interview process.

• Phase 1 — Introductory conversations: discuss your experience and learn more about Chooose and the role.
• Phase 2 — Practical exercise: you’ll receive a written brief in advance and present your work in a follow-up session.
• Phase 3 — Executive conversation: a one-on-one with a member of our leadership team.

The process typically takes 3-4 weeks. We’re committed to keeping to this timeline while ensuring we have enough time to get to know each other properly