Senior Engineer - Data Center Solutions Applications (Software) (Taipei)

About the Role: As a Senior Software Application Engineer within the Data Center Solutions (DCS) Business Unit, you will be instrumental in supporting Field Application Engineers (FAEs), sales teams, and customers across all stages of the product lifecycle—including product introduction, technical inquiries, design, bring-up, testing, and post-production—of data center hardware solutions. In this role, you will collaborate closely with cross-functional teams and Tier 1 OEM/ODM customers to ensure the successful integration and deployment of products in advanced data center, machine learning/AI, and storage environments.

Key Responsibilities:
•Support, manage, and maintain firmware for processor-based storage integrated circuits and reference designs.
•Collaborate with FAEs, sales, and customer engineering teams to define requirements, manage deliverables, and assist with new product design wins.
•Provide hands-on support for initial board-level debug, system bring-up, and transition to full production.
•Understand customer architectures and software/firmware designs to deliver timely technical support for post-production products.
•Root cause customer issues independently or by leading cross-functional teams.
•Support customers in interpreting and utilizing customer-facing documentation, such as user guides, release notes, technical product training materials and application notes.
•Drive customer requirements through the project management process.
•Travel domestically and internationally as needed to support customer sites and debug systems involving firmware and software.
•Work effectively both independently and as part of a team, across multiple geographical locations.