Senior Enterprise Account Manager

Contently (http://www.contently.com), a venture-backed SaaS startup in New York City, is seeking a Senior Enterprise Account Manager. The ideal candidate will bring a consultative and strategic approach to managing customer success, B2B SaaS experience, experience working with F500 clients in the Financial Services industry, an understanding of the marketing function within organizations, and a passion for the media space.

What You’ll Do:

• Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth
• Ensure clients derive maximum value from the Contently solution; the technology and the services
• Prepare implementation plans and lead client on-boarding; present content strategy and annual plan, organize user training and coordinate with other Service teams allowing content production to begin as quickly after the sale as possible
• Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup
• Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite
• Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams
• Regularly evaluate quality of content, managing external content creation, editorial, and strategy resources
• Identify new opportunities from within existing accounts, partnering with Business Development team to aid in increasing revenue
• Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems
• Develop expertise in all Contently technologies; communicate long-term roadmap and represent client needs internally

What You’ll Do:

• 7+ years experience in Customer Success and/or Account Management ideally in SaaS B2B environment supporting F500+ clients; demonstrated career progression based on contribution and capability; a results-oriented and data-driven approach
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Confident communicator (written and oral) skills, and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables
• Business acumen, sound decision making, analytical, and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients

More on Contently:

Contently is on a mission to change the way content marketing is traditionally done. That means not only building a powerful technology but also leveraging a powerful network of creative experts that traditional marketers need to stay fresh and original. Working at Contently means that you will be collaborating with extremely intelligent, creative, and diverse problem-solvers who love a good story and many laughs. Contently employees receive the best perks out there – from monthly outings and to Friday lunches and an unlimited vacation policy.

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