Senior Executive-Back Office-Customer Service
Referral available at EXL
An employee here can refer you. The referrer stays anonymous and reaches out to you directly if interested.
Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required
Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning
Higher Education Diploma with 1 - 2 years of relevant experience