Senior Executive - Branch Operations Service, Support and PSD

Role Objective:

To manage end-to-end servicing of UNO tickets, ensuring timely resolution, high accuracy, and adherence to defined SLAs while supporting sales and internal stakeholders.

Key Responsibilities:

· Handle and resolve UNO service tickets end to end within defined TAT/SLA

• Coordinate with dependent functionsto address queries, escalations, and operational issues

• Ensure accurate processing of service requests with minimal rework or errors

• Track, monitor, and follow up on pending and aging tickets

• Escalate critical or SLA-breaching cases to relevant stakeholders promptly

• Maintain service quality, compliance, and documentation standards

• Provide backup support during peak volumes or business exigencies

Key Skills & Competencies:

· Strong understanding of servicing processes and ticketing systems

• Good coordination and communication skills

• High attention to detail and accuracy

• Ability to manage high volumes under tight timelines

• Problem-solving mindset with ownership and accountability

Educational Qualification:

· Graduate in any discipline

Experience:

· 1–3 years of experience in operations, servicing, or insurance support role preferred