Senior Executive / Executive, Sales Operation Support

Job Description:

• Identify customer needs and business opportunities to support revenue growth.
• Prepare and maintain quotations, proposals, RFQs, tenders and other related documentation in accordance with Company SOPs.
• Support Outdoor Sales and Key Account Managers in the implementation, execution and management of new and existing customer accounts.
• Coordinate the onboarding and handover of accounts to relevant departments, and ensuring all post-sales activities and service commitments are properly communicated and implemented.
• Support Network related rate requests and work towards providing the optimum cost
• Build a strong client relationship and manage a portfolio of existing and potential customers
• Coordinate with different departments and act as the customer’s point of contact to ensure all matters are handled appropriately.
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls.
• Ensure compliance with internal controls, audit requirements, and customer data confidentiality standards.
• Ensure CRM is accurately updated in a timely manner and maintain proper updating of rates in CargoWise (operating system).

Job Requirements:

• At least 2 - 4 years of experience in sales support in logistics / freight industry or similar roles
• Strong communication and interpersonal skills, and ability to build positive relationship with all stakeholders
• Proven knowledge of freight forwarding processes and industry jargons and regulations
• Organised with an attention to detail
• Proactive and a problem-solving mindset, with ability to work in a fast-paced environment
• Prior hands-on experience using CargoWise is highly preferred / a strong advantage.