Senior Executive
| Candidate should have analytical skills. |
| F&A (Insurance) collections background is essential. |
| OTC(AR) Experience required. |
| Past work experience of SAP ERP will be of weightage advantage. |
| Good working knowledge of Microsoft Excel |
| Ensure that the guidelines are followed as per standard procedures. |
| Open to feedback. |
| Quality monitoring & review of accounts |
| Allocation of accounts as per the guidelines |
| Ensure timely closure of accounts. |
| Ensure that the quality of the transactions is in compliance with predefined parameters. |
| Ensure adherence to Company Policies and Procedures |
| Ensure fair methods are used to collect outstanding balance on the account. |
| Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns. |
| Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) |
| Prepare reports of the accounts assigned to the team. |
| Preparing business review templates for performance review |
| Technical Skills - |
| Good Computer navigation skills, keyboarding skills |
| - Proficient in MS office – specially Excel |
| Process Specific Skills - |
| Possesses necessary knowledge of business concepts to effectively perform the job. |
| Effective negotiation skills |
| Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. |
| Commits to achieving specific objectives and takes ownership for accomplishing them. |
| Effectively balances quality, customer service and productivity standards. |
| Make calls to the customer for collection or payment details. |
| - Work towards resolution of disputes |
| Soft Skills - |
| Self-discipline |
| Result orientation |
| Adaptability |
| Presentation skills |
| Feedback skills |
| Goal oriented |
| Excellent written and verbal communication skills |
| Listening and comprehension skills |
| Questioning and Reasoning Skills |
| Customer Service focus and telephone etiquette |
| Ability to multitask, prioritize and manage daily work activities. |
| Candidate should have analytical skills. |
| F&A (Insurance) collections background is essential. |
| OTC(AR) Experience required. |
| Past work experience of SAP ERP will be of weightage advantage. |
| Good working knowledge of Microsoft Excel |
| Ensure that the guidelines are followed as per standard procedures. |
| Open to feedback. |
| Quality monitoring & review of accounts |
| Allocation of accounts as per the guidelines |
| Ensure timely closure of accounts. |
| Ensure that the quality of the transactions is in compliance with predefined parameters. |
| Ensure adherence to Company Policies and Procedures |
| Ensure fair methods are used to collect outstanding balance on the account. |
| Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns. |
| Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) |
| Prepare reports of the accounts assigned to the team. |
| Preparing business review templates for performance review |
| Technical Skills - |
| Good Computer navigation skills, keyboarding skills |
| - Proficient in MS office – specially Excel |
| Process Specific Skills - |
| Possesses necessary knowledge of business concepts to effectively perform the job. |
| Effective negotiation skills |
| Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. |
| Commits to achieving specific objectives and takes ownership for accomplishing them. |
| Effectively balances quality, customer service and productivity standards. |
| Make calls to the customer for collection or payment details. |
| - Work towards resolution of disputes |
| Soft Skills - |
| Self-discipline |
| Result orientation |
| Adaptability |
| Presentation skills |
| Feedback skills |
| Goal oriented |
| Excellent written and verbal communication skills |
| Listening and comprehension skills |
| Questioning and Reasoning Skills |
| Customer Service focus and telephone etiquette |
| Ability to multitask, prioritize and manage daily work activities. |
Graduate, MBA, 2 - 4 years