Senior Executive
Summary
Handles customer emails, resolves queries, and ensures timely responses while documenting interactions in a professional customer service role.
Professionals in this group are responsible for responding to emails from customers by ensuring proper resolution.
They provide concise, quality customer service in a professional, timely, and courteous manner and document communication for every interaction on system. They provide alternatives & superior customer experience on emails. They process client data/queries on email and keep track of request and make sure they are resolved as per the defined SLA s.
Graduate 1 - 3 Years