Senior executive-IT Infrastructure
Posted Updated
Description
Server and IT Infrastructure Management
- Manage, maintain and troubleshoot Microsoft Windows Server (Active Directory, DNS and Group Policy Objects).
- ViciBox Server Suite on OpenSuSE (Dialer Server).
- Monitor server performance, availability, storage, system resources and critical services.
- Manage user accounts, access permissions, shared folders and related services, including Active Directory, wherever deployed.
- Ensure regular data backups, verify backup completion and coordinate recovery activities when required.
- Perform preventive maintenance, OS updates and patching and infrastructure health checks.
- Configure, monitor and troubleshoot SonicWall Firewall, including access rules, VPN and security policies, intrusion prevention and bandwidth optimization as applicable.
- Manage and troubleshoot LAN connectivity, network switches, routers and structured cabling and Wi-Fi access points in the premises.
- Diagnose network connectivity issues affecting desktops, servers and call center operations.
- Monitor network traffic/performance and investigate connectivity, latency and access-related issues.
- Coordinate with internet service providers (ISPs) for prompt resolution of connectivity issues, outages and service restoration.
- Implement and monitor IT security practices, access controls, antivirus/endpoint protection and system updates.
- Ensure smooth functioning of approximately 100 Desktop Computers and remote computers, including operating systems, applications, peripherals and network connectivity.
- Diagnose and resolve hardware, software, printer, email login and connectivity issues.
- Establish preventive maintenance schedules for desktops and other IT equipment.
- Maintain an accurate inventory of desktops, software licenses, IP address allocations, spares, servers, networking equipment, peripherals and other IT assets.
- Ensure timely installation, configuration and replacement of IT equipment as required.
- Email User Management, Email Service Maintenance, Security, Delivery, and Reporting.
- Maintain and troubleshoot the call center Dialer system to ensure uninterrupted auto-dialing call center operations.
- Diagnose Dialer-related connectivity, configuration, system performance and user issues; coordinate with the Dialer vendor where required.
- Manage and troubleshoot and coordinate with telecom operators (ILL links, SIP trunks) and service providers for SIP/ILL line faults to maintain primary and secondary internet lines, SLA compliance, call connectivity issues and service disruptions with minimal downtime.