Senior Executive Sales Support
Job description
• Contact potential and existing customers using prepared scripts to inform them about products or services and generate initial interest.
• Resolve customer inquiries regarding products or company details to ensure clear communication and support the decision-making process.
• Qualify customer requirements through targeted questioning to align solutions with their needs and successfully close sales.
• Transfer high-potential prospects to the field sales team to ensure complex leads are handled by the appropriate sales channel.
• Maintain the customer database by entering and updating profiles to ensure data accuracy and support future marketing efforts.
• Execute order processing in an accurate and timely manner to facilitate smooth transactions and guarantee customer satisfaction.
• Address customer grievances with professional conflict-resolution techniques to mitigate dissatisfaction and preserve the company’s reputation.
• Maximize sales efforts through proactive outreach and follow-ups to meet established quotas and facilitate future revenue growth.
• Document call logs and sales notes containing useful information to maintain comprehensive records for performance tracking and strategy refinement.
Skills description
What will you need?
Educational background: Bachelor's degree in accounting, marketing, finance, or equivalent.
• Experience: 1-2 years of experience.
• Technical proficiency:
- Ownership
- Functional skills
- Ideas presentation and taking initiative
- Continuous learning
- Customer centricity
- Strong research and data analysis skills and problem-solving
- Proficiency in Microsoft Office and presentation skills
- Strong knowledge of word processing, spreadsheet, database and presentation software