Senior Field Service Engineer

Responsible for account management in providing post-sales customer support services or field servicing to company’s local and overseas customers. Customers support services or field service servicing include installation, relocation, on-site remedial, field change orders (FCO), etc.

Job responsibilities

• Provide after-sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
• Achieve high customer satisfaction level through strong after-sales customer management and support.
• Identify Assist/Lead technical projects/problem resolutions for customers.
• Identify opportunities for solution business in collaboration with Service Sales team.
• Ensure deliverables in service contracts are met.
• Provide technical inputs to factory for product improvements/new designs.
• Provide consultancy services to customers for equipment performance improvements.
• Assist/Lead equipment integration to customer’s factory automation systems.