Senior Fraud Deterrence Analyst
Summary
Review fraud alerts, investigate suspicious account activity, and recommend detection-rule changes to protect banking customers overnight.
You detect and prevent suspected fraud by reviewing alerts, investigating unusual account activity, documenting findings, communicating outcomes, identifying emerging fraud patterns, recommending detection-rule changes, and escalating complex or time-sensitive cases. You work in a hybrid environment supporting clients across Canada on an overnight shift.
Responsibilities
- Prioritize information requests and escalate issues to the Supervisor
- Analyze and investigate fraud cases and alerts
- Review customer account information, account history, bank statements, and cheques
- Contact customers, branches, business lines, and relevant external partners during investigations
- Identify potential fraud trends and emerging fraud patterns
- Refer unusual or fraudulent incidents to applicable stakeholders
- Record recommended actions and update case management systems
- Communicate findings to stakeholders and case outcomes to customers
- Terminate problematic customer relationships when necessary
- File Unusual Transaction Reports when required for AML compliance
- Recommend changes to fraud detection rules
- Escalate incidents and alerts that cannot be completed within defined SLAs
Requirements
- Post-secondary education or at least 2 years of relevant banking experience
- Banking experience, with fraud or commercial experience considered an asset
- Understanding of retail, small business, and commercial banking activities and practices
- Superior verbal, written, and electronic communication skills
- Knowledge of banking delivery channels, products, benefits, and services
- Working knowledge of Microsoft Office and Outlook