Senior Functional Analyst - CRM, Program Delivery
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Summary
A Senior Functional Analyst at the Victorian Department of Health supports the Communities and Families Portfolio, gathering and analysing business requirements, documenting user stories and functional specifications, and designing CRM-based system solutions within a small collaborative team. Agile delivery experience and PRINCE2 certification are valued.
About the role: The Senior Functional Analyst supports the Communities and Families Portfolio, working collaboratively within a small team to implement a range of solutions and initiatives. The role is central to defining business problems, identifying opportunities for efficiency gains or enhanced customer service, and translating these into actionable system designs. Key responsibilities include gathering and analysing business requirements, assessing alignment with existing products, and pro…