Senior Group Lead - UK Financial Customer Service (Quezon City)
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Description
Work Setup: Onsite
Location: Eton Centris, Quezon City
Schedule: Shifting, UK time
Start Date: ASAP
Educational Requirement:
- Graduate of Bachelor's Degree
Work Experience:
- Minimum 2 years of work experience in collection operations and handling larger group people as Senior TL and it would be handy if already managed junior TL while working as Sr TL and Team Handling.
- Exposure to UK Banking / Collections
- 4 to 6 years of banking contact center experience
- Sound knowledge about collections domain and understanding of the process and bucket flows
- Experience in collections team management and familiar with the data and reports pertaining to collections
- Understanding of collections terminologies, guidelines and laws.
Key Responsibilities:
- Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
- Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
- Performance Management: Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.
Skills
As published by workable · 12 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (6)
- Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1.
- What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A. optional
- Which location are you residing in? (City of Residence)
- How much was your last monthly compensation package (in PESO)? (i.e. 16000) optional
- How much is your expected salary (in PESO)? (i.e. 18000) optional
- What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call? optional
Pick from a list (6)
- How did you know about this position?
- How many months of BPO experience do you have?
- Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A.
- What is your highest educational attainment?
- Which location do you prefer working in?
- When is the soonest you are available to start working? optional