Senior Help Desk Support for ETS Lead / Alternate PM
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Summary
Leads the Educational Technology Support (ETS) team at Fort Benning, GA, managing day-to-day help desk activity, scheduling, equipment inventory and lifecycle replacement, and monthly metric/NOC reports, while serving as alternate Program Manager in the PM's absence. Requires an active SECRET clearance.
Position Title: Senior Help Desk Support for ETS Lead / Alternate PM
Location: Fort Benning, GA
Clearance required: SECRET
Scope of Work: Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence.
Responsibilities include (but are not limited to):
- Manage the day-to-day activity of the ETS team, scheduling, and functions.
- Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder.
- Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.
- Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.
- Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
- Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.