Senior Helpdesk Coordinator

As part of your role, your key responsibilities will include, but are not limited to:

• Support the Helpdesk Management team is delivering an excellent service to our customers.
• Sep up to support the team when the Team Leader/Manager is on leave.
• First point of contact for our engineering colleagues - UK-wide.
• Schedule daily and weekly tasks to engineers using our in-house systems.
• Manage engineering workloads against set attend and fix performance indicators.
• Ensure daily calendars are up to date and have little to no gaps.
• Ensure words are moved around as and when required to meet service-level agreements.
• Identify potential risks and obstacles that may affect job timelines or quality and develop contingency plans to mitigate those risks.
• Raise purchase orders to suppliers on behalf of the field team.
• Updating the database of quotations, engineering overtime and statutory compliance certification where requested.
• Liaise with administration and operational management teams as and when required.
• Adhere to work order financial limits and highlight to account management when that limit is set to breach.
• Gather quote information from engineers to submit to the account management team.

What are we looking for?

• Applicants must have the right to work in the UK
• Proven experience in project planning, scheduling, and coordination, preferably in an engineering or technical environment.
• Strong knowledge of project management methodologies, tools, and techniques.
• Proficiency in using project management software and tools for scheduling, resource management, and reporting.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong analytical and problem-solving abilities to anticipate and address project-related challenges.
• Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Attention to detail and a commitment to ensuring high-quality project deliverables.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)