Senior HR Generalist

Report to: Senior Manager, HR & Employee Experience

Salary Range: 74,000 - 92,000

Job Type: Full-time, Exempt

Position Summary:

Reporting to the Senior Manager, HR & Employee Experience, the Senior HR Generalist is responsible for supporting the daily operations of the HR department with a focus on driving HR operational excellence. The role includes handling, overseeing leaves of absence (LOA) process, accommodations, and employee experience, ensuring compliance and supporting a thriving workplace culture.

Responsibilities

Leave Administration:

• Administer end-to-end leave of absence cases, including Family and Medical Leave Act (FMLA), short/long-term disability, military leave, and state-specific paid leave laws.
• Oversee outsourced/external administrator of LOA system and process, including return to work, ensuring employees, people managers, finance team, and vendors/TPA’s are informed and collaborating appropriately.
• Inform and educate staff and people managers regarding the rules, guidelines and interplay of various types of leaves including FMLA, WAPFML and sick leave.
• Works with Sr. HR Specialist to supports Sr. Manager in reporting metrics, such as leave durations and benefits costs.
• Review Leave Transfer requests and collaborate with senior leaders to make appropriate decisions on a case-by-case basis.

Employee Relations/Experience:

• Provides initial intake and support on non-complex employee relations issues; serves as a back up to the Sr Manager, HR and Employee Experience on complex employee relations issues; Supports leaders in managing employee relations issues, ensuring DEIB lens is applied and appropriate resolution and escalation.
• Conducting investigations into workplace complaints (e.g., policy violations or harassment claims).
• Support resolution of interpersonal disputes or disagreements between staff and management.
• Guiding managers through corrective actions, warnings/performance improvement plans (PIPs), and involuntary terminations.
• Manages EAP and coordinates wellness and resource events for staff; communicate, coordinate, and oversee events.
• Manages the Performance Excellence Program (PEP) throughout whole life cycle.
• Manages the BEAM program.

Americans with Disabilities Act (ADA) Accommodations:

• Administers ADA accommodation process, ensuring legal compliance, timely communication and regular follow-up and tracking.
• Facilitate conversations with employees and their managers to identify specific workplace needs and determine effective, reasonable accommodation(s).
• Support the evaluation of documentation, determine eligibility, and coordinate with people managers and Sr Manager, L&D and Employee Experience to ensure compliance with the ADA and other applicable laws and regulations.
• Recommending and securing tools, ergonomic equipment, schedule changes, or modified duties to allow employees to perform their essential job functions.

Worker’s Compensation:

• Manages the lifecycle of workplace injury and illness claims.
• Review accident reports, investigate the validity of claims, and ensure compliance with state and federal regulations (such as Washington's L&I system).
• Serve as a liaison between injured employees, management, medical providers, and insurance carriers to facilitate proper medical care and return-to-work programs.
• Partner with HR teams and Finance teams to set up Worker’s Comp in other states.

Knowledge and Abilities:

• Excellent written and verbal communication to ensure effective business communications that ensures employees and vendors have a clear understanding of decisions made, requests, requirements and/or outcomes
• HR Skills and Knowledge
• Well informed on employment laws and compliance requirements
• Understanding of and ability to administer various leaves, leave laws and the Americans with Disabilities Act Amendments Act
• Knowledgeable on employment law for non-union roles and understanding of the Collective Bargaining Agreement (CBA) for union roles
• Administrative tasks and aptitude for technology
• Understanding of and ability to work in human resources-related systems and data, proficient in Microsoft Office Suite
• Commitment to accuracy and attention to detail while meeting deadlines

Qualifications and Experience:

• Bachelor’s degree OR equivalent years of work experience in Human Resources
• Minimum of 3+ years of progressive experience in HR, including but not limited to employee relations & engagement, benefits administration, leaves & accommodations, etc.
• Exceptional empathy and communication skills to guide employees through sensitive life events and stressful leave situations.
• Professional in Human Resources (PHR) or Sr. Professional in Human Resources (SPHR) certification is preferred.
• Proficiency in employment or labor laws, state and federal regulations, and HR best practices.
• Experience with an HRIS or other data information system required.
• Experience in labor relations with union represented workforce preferred.