Senior ICT Service Desk Administrator

• Administer, monitor, maintain, and troubleshoot ICT infrastructure across Minlo Head Office, Factory, and Warehouses and all company locations.

• Administer, maintain, and monitor server rooms including environmental readiness and infrastructure health monitoring.

• Install, configure, maintain, and troubleshoot end-user devices including Windows and Mac operating systems.

• Install, configure, troubleshoot, and support printing and imaging devices including printers, photocopiers, and scanners.

• Administer, configure, maintain, and troubleshoot LAN, WAN, wireless connectivity, managed switches, routers, access points, and network nodes.

• Monitor and troubleshoot internet connectivity, VPN tunnels, ISP links, and remote access services for all company locations.

• Administer and support Microsoft systems including Windows Server, Active Directory, DNS, DHCP, Group Policy, file sharing permissions, and system access management.

• Administer and support virtualization platforms including VMware environments and virtual machine lifecycle operations.

• Administer and maintain backup systems, data protection solutions, disaster recovery readiness, and storage infrastructure including NAS/SAN systems.

• Monitor and troubleshoot network security devices, endpoint security systems, antivirus solutions, and access control systems.

• Administer, maintain, and troubleshoot VOIP systems, IP telephony infrastructure, and related communication technologies.

• Administer, configure, monitor, and maintain CCTV systems, NVRs, surveillance devices, and recording infrastructure across all company locations.

• Administer and maintain UPS systems and ensure operational continuity of ICT infrastructure power protection systems.

• Monitor system performance, infrastructure alerts, logs, and notifications, and take corrective actions when required.

• Troubleshoot and resolve Level 1, Level 2, and infrastructure-related escalations remotely or onsite.

• Assist in infrastructure projects implementation including upgrades, migrations, deployments, and technical improvements.

• Maintain technical documentation, asset inventory records, infrastructure diagrams, and operational procedures.

• Ensure operational compliance with ICT security standards, company policies, and best practices.

• Support ICT operational continuity activities including planned maintenance incident response, preventive maintenance, and disaster recovery readiness checks.

Requirements

• Education preferred: Bachelor’s degree in Computer Science, Engineering, or equivalent.

• Min Years of experience: 4

• Training / Certificate preferred: MCSE / CCNA / Vmware

• 1- Strong hands-on experience in Microsoft Operating Systems installation, configuration, and troubleshooting in Enterprise domain environments.

• 2- Good hands-on experience with Windows Server administration including Active Directory, DNS, DHCP, file sharing, and permissions.

• 3- Good hands-on experience in network troubleshooting including switching, routing, VLANs, wireless connectivity, and firewall fundamentals.

• 4-Experience supporting virtualization environments (VMware preferred).

• 5- Good knowledge of backup technologies, disaster recovery concepts, and storage systems.

• 6-Good hands-on experience supporting printers, imaging devices, and office productivity systems.

• 7- Good understanding of endpoint security technologies and antivirus administration.

• 8- Ability to troubleshoot infrastructure and end-user technical issues independently.

• 9- Ability to work under pressure and manage operational priorities efficiently.