Senior Infrastructure Engineer

Summary The Senior Infrastructure Engineer is responsible for the design, provisioning, configuration, operation, and maintenance of enterprise infrastructure across on-premises, cloud, and SaaS environments. This role ensures high availability, performance, and security of systems while supporting business-critical operations. Responsibilities - Manage day-to-day operations of IT infrastructure, including on-prem servers, cloud platforms, and SaaS systems, ensuring optimal performance, availability, and reliability - Monitor system health across hybrid environments using enterprise monitoring and observability tools; proactively identify and resolve issues before business impact - Respond to alerts related to hardware, software, cloud services, and SaaS platforms that are experiencing failures, ensuring timely resolution within SLAs - Troubleshoot and resolve complex technical issues reported by users, applications, and monitoring systems across on-prem, cloud, and SaaS environments - Install, configure, and maintain physical and virtual servers, as well as cloud-based infrastructure and services, in accordance with standards and operational requirements - Administer and support SaaS platforms (e.g., Microsoft 365 and other business applications), including configuration, access management, and issue resolution - Perform ongoing security monitoring across infrastructure, cloud, and SaaS platforms, including identity systems and access controls - Perform and validate backup and disaster recovery operations across on-prem and cloud environments, ensuring data integrity and adherence to retention policies - Recommend and implement improvements to systems, network configurations, and hybrid architecture, including cloud adoption and SaaS optimization - Assist the Service Desk team on escalated tickets pertaining to servers, network, storage, cloud services, SaaS platforms, and remote sites - Document processes and procedures for routine operations and newly developed workflows across hybrid environments - Manage IT infrastructure and cloud projects end-to-end, including planning, vendor coordination, scheduling, implementation, and testing - Participate in patch management, capacity planning, and lifecycle management of infrastructure and cloud resources - Perform other job duties as required by Management - Bachelor’s Degree in Information Systems, Engineering, or related field (or equivalent experience) - 8 -10 years of experience working in infrastructure engineering or a similar role - Experience with hybrid environments integrating on-prem and cloud infrastructure - Strong experience with virtualization technologies (VMware vSphere, Omnissa Horizon, Hyper-V, Azure, AVD) - Strong understanding of enterprise storage solutions (SAN, Dell Unity/PowerScale, Isilon/PowerStore) - Strong understanding of cloud platforms such as AWS access portal, AWS IAM Identity Center, AWS Control Tower - Strong understanding of Microsoft Active Directory, Windows Server, DNS, DHCP - Experience with Microsoft Exchange and Microsoft 365 (Office 365) environments - Experience administering SaaS platforms and enterprise cloud applications - Experience with identity and access management solutions (e.g., Active Directory, Azure AD / Entra ID, SSO, MFA) - Working knowledge of switching and routing using Cisco CLI - Design, implement, and support enterprise cloud and hybrid infrastructure, including networking, security, connectivity, and platform services across on-premises and cloud environments - Experience with backup solutions such as Veeam, Cohesity - Working knowledge of Linux, Unix, and/or macOS systems - Experience with endpoint and device management tools (e.g., Intune, MDM solutions) is a plus The starting pay range for this position is $130,000 - $146,500 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, RAVE Aerospace offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: - A home allowance to elevate your home workspace - Discretionary bonus program - Future financial security with a 401(k) program with a company match - Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown - Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off