Senior IT Executive (Enterprise Applications)

1. Technical Proficiency

• Support the configuration, customization, and integration of FMS, HMS, TMS, Workshop Systems and other applications.

• Monitor system availability, performance, and security for enterprise applications.

2. Project Support

• Assist in planning, executing, and monitoring enterprise application projects to ensure timely delivery. -Gather and document business requirements from stakeholders and translate them into functional specifications. -Support system upgrades, migrations, and enhancements, including UAT.

3. Operational Support & Troubleshooting

• Provide day-to-day technical support and issue resolution for applications.

• Analyze root causes of system issues and implement preventive measures.

• Ensure minimal downtime and business continuity for critical applications.

4. Business Continuity & Disaster Recovery

• Support the execution of disaster recovery plans and drills for enterprise applications.

• Perform and verify data backups, and support incident response activities when required.

5. Teamwork & Collaboration

• Work closely with the enterprise applications team on shared deliverables.

• Guide and share knowledge with junior executives to support their development.

6. Communication Skills

• Liaise with business users, vendors, and IT teams to align applications with business needs.

• Prepare user guides, system documentation, and status updates.

7. Strategic Thinking

• Support initiatives under the enterprise applications roadmap and the company’s digital transformation strategy.

• Identify and propose technology improvements to optimize business operations.

8. Problem Solving and Decision-Making

• Analyze system issues and recommend practical solutions.

• Escalate complex problems promptly with clear findings and suggested actions.

9. Vendor Management

• Coordinate with vendors on incidents, enhancements, and scheduled maintenance.

• Track vendor deliverables and service levels against agreed SLAs.

10. Budgeting and Cost Management

• Assist in tracking costs for enterprise application systems and projects.

• Support cost optimization initiatives without compromising system performance.

1. Change Management

• Support system change requests, ensuring smooth adoption by users.

• Provide training and documentation for new features and system enhancements.

12. Regulatory Compliance

• Ensure daily application operations comply with IT governance, cybersecurity, and industry regulations.

• Support periodic audits and risk assessments.

13. Continuous Learning

• Stay updated on emerging trends in enterprise applications and IT automation.

• Participate in training, certifications, and knowledge-sharing sessions.

JOB REQUIREMENTS

• Bachelor’s Degree / Diploma in Computer Science, Information Technology, Software Engineering, or a related field.

• Relevant certifications in enterprise applications, ITIL, PMP, or system management are an advantage.

• Minimum 4 years of experience in IT application support, system implementation, and maintenance.

• Hands-on experience supporting logistics systems (FMS, HMS, TMS), Workshop System and other enterprise applications.

• Exposure to system integration, SQL databases, and report development is an advantage.

• Technical expertise in enterprise applications, databases, and system integrations.

• Ability to support and coordinate multiple application projects and tasks.

• Proficiency in system troubleshooting, debugging, and issue resolution.

• Understanding of business process automation and workflow management.

• Good vendor coordination and user support skills.

• Strong sense of ownership, teamwork, and problem-solving abilities.

• Knowledge of data security, compliance, and regulatory standards.

** Candidates must be willing to be based at Taman Intan, Klang