Senior IT Specialist
Summary
Senior IT Specialist at Sutherland in New Cairo providing hands-on internal IT support: configuring and troubleshooting network infrastructure, diagnosing hardware and software issues, and maintaining reliable IT systems for internal users. Requires 2–3 years of networking/hardware support experience and a CCNA, MCSE, or MCSA certification.
Sutherland is looking for a skilled and motivated Senior IT Specialist to join our team in New Cairo. The ideal candidate will have hands-on experience in networking, hardware troubleshooting, and technical support, with the ability to maintain reliable IT infrastructure and resolve technical issues efficiently.
Key Responsibilities
Configure, maintain, and troubleshoot network infrastructure and connectivity.
Diagnose and resolve hardware, software, and technical support issues.
Provide technical assistance to internal users and ensure timely issue resolution.
Perform routine maintenance and troubleshooting of IT equipment and systems.
Monitor network performance and support infrastructure reliability.
Identify root causes of technical problems and implement effective solutions.
Maintain accurate records of technical issues, troubleshooting steps, and resolutions.
Follow IT procedures, security standards, and operational policies.
Requirements
- 2–3 years of experience in networking and hardware support.
- Bachelor's degree
Strong knowledge of networking, hardware troubleshooting, and technical support.
CCNA, MCSE, or MCSA certification is mandatory.
Hands-on experience in network configuration, maintenance, and troubleshooting.
Strong analytical, diagnostic, and problem-solving skills.
Ability to work independently and collaboratively within a team.
Flexibility to work rotational shifts.
All your information will be kept confidential according to EEO guidelines.