Senior IT Support Analyst
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Summary
Senior (3rd line) Technical Support Analyst joining a growing in-house IT support function in Essex on a hybrid basis (4 days office, 1 from home). The role leads on complex technical escalations, mentors junior engineers, and works with Infrastructure to strengthen and improve support processes.
Senior Technical Support Analyst / 3rd Line Essex | Hybrid - 4 days in Office / 1 from home We’re looking for a hands-on Senior Technical Support Analyst to join a growing in-house IT Support Function. You’ll take the lead on complex support issues, help develop less experienced engineers and work closely with Infrastructure to make the whole support function stronger. This is not a purely ticket-driven role. Alongside day-to-day technical escalation, you’ll get involved in improving processes,…