Senior IT Support Engineer

You will own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira. You'll establish architecture standards and code review practices that raise the team's engineering bar, and act as the technical DRI on the most complex, highest-impact automation projects from discovery through production delivery. You'll partner with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions. You'll build shared frameworks and reusable components that reduce single points of failure, produce architecture documentation and decision records, and manage your own workload with a high degree of independence, translating loosely scoped problems into production-ready technical specifications.

Responsibilities

• Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira
• Establish architecture standards and code review practices that raise the team's overall engineering bar
• Lead as technical DRI on the most complex, highest-impact automation projects, from discovery and design through production delivery
• Partner with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions
• Build shared frameworks and reusable components that reduce single points of failure across the platform
• Produce architecture documentation and decision records that enable the team to scale with minimal dependency on any single individual
• Manage your own workload with a high degree of independence, translating loosely scoped problems into production-ready technical specifications

Requirements

• 5+ years of experience in IT engineering, automation, or systems engineering, with demonstrated ownership of architecture decisions, engineering standards, or platform-level systems that others build on top of
• Deep expertise building and maintaining complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato, paired with strong Git-based development workflows including branching, CI/CD, and code review
• Working knowledge of Okta, Slack API, and Google Workspace administration sufficient to design secure, scalable automation architecture
• Ability to operate in ambiguous environments and translate loosely scoped problems into production-ready technical specifications
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Benefits

• Medical insurance
• Dental insurance
• Vision insurance