Senior IT Support Officer - Application Helpdesk

Salary: $30,000 – $40,000 per month

Key responsibilities

• Provide guidance to users on the use of various IT applications

• Handle user enquiries and troubleshoot application-related issues

• Coordinate with developers on bug fixes, system updates and issue resolution

• Assist with application testing and software upgrades

• Prepare and update application documentation and e-forms

• Perform other IT support duties as assigned by supervisors

About you

• Higher Diploma, Associate Degree or Degree in Information Technology or related discipline

• At least 3 years' proven IT application helpdesk experience

• Experience with Windows 7/8/10 and at least 6 months' MySQL experience

• Good command of written and spoken English and Chinese

• Good telephone manner, communication skills and customer service skills

• Responsible, service-oriented and able to communicate effectively with users