Senior IT Support Specialist – German Speaking (KH_104680)
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Main responsibilities, tasks:
- Provide advanced remote technical support to customers and resolve complex IT-related issues.
- Support both IT infrastructure and business applications.
- Investigate and resolve technical and functional issues reported by customers.
- Handle incident management and service requests.
- Document issues, solutions and troubleshooting steps accurately in the IT Service Management (ITSM) tool.
- Contribute to process and workflow improvements, knowledge management and continuous service improvement.
- Support asset lifecycle management.
- Coach and mentor team members and share your technical knowledge.
- Maintain a high level of customer service and quality.
- Take part in additional projects and tasks related to the service when required.
Required skills:
- About 5 years of experience in IT support and customer service.
- Strong knowledge of IT environments and applications.
- Working proficiency in German and intermediate English skills
- Strong problem-solving and troubleshooting skills.
- Good communication and customer-oriented approach.
- High school diploma is essential
- Availability: 40 hours/week, within the 7:00-19:00 timeframe
Advantages:
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What our partner can offer:
- Joining bonus on top of your salary
- Annual bonus
- Cafeteria (SZÉP card)
- Private health insurance (Medicover)
- Language learning opportunites + professional trainings
- At least 3 home office / week
- A supportive, multinational environment with diverse projects