Application support specialist
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- Being the first point of contact for Technology-related issues and requests
- Management of incidents, problems, and access management tickets (lvl1-2 support) by solving issues and communicating with stakeholders (Business, other Technology units, 3rd party suppliers) or forwarding them to internal or external developers
- Taking ownership of tickets, following the lifecycle until resolution
- Coordinating resolution steps with different global groups
- Creating, updating, and maintaining the knowledge base
- Investigating issues via pre-acquired knowledge or through analyzing logs, databases (SQL Server), or code, based on the understanding of business processes
- Affinity for the operation and maintenance of Microsoft-based applications and infrastructure
- Good understanding of general IT concepts (software, hardware, operating systems, networks, etc.)
- Strong team player with good collaboration skills
- Good written and spoken English
- Strong problem-solving skills and a proactive attitude
- Ability to work effectively under pressure
- Good communication skills
- Degree in Economics or a related field
- Microsoft certification
- Working knowledge of Microsoft Azure services
- Experience working with global stakeholders
- 3 days home office opportunity and flexible working hours
- Private health care coverage including dental services (Medicare)
- Eyeglasses compensation
- Collective life and accident insurance
- Wide range of Cafeteria elements (such as SZÉP Card, MOL Bubi, MOL Limo)
- Annual bonus may be awarded based on your and the Firm’s performance
- iPhone14 with subscription
- Referral bonus
- Internal coaching opportunity
- Sports opportunities and All You Can Move sportpass availability
- Compensation for long-distance commutes (for those who commute to work from outside the city limits)
- Relocation support for foreign candidates
- 3 paid days for volunteering and CSR activities
- In-depth professional training from beginner to advanced level
- Opportunity to participate in English and Hungarian language courses
*Elements should be in line with company guidelines and policies.