Senior IT Technician
Posted Updated 5
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Description
Benefits:
- Bonus based on performance
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Profit sharing
- Training & development
$28–$37/hr | Full-Time | 5 Days/Week | In-Person Only
“Any sufficiently advanced technology is indistinguishable from magic.”
— Arthur C. Clarke
— Arthur C. Clarke
At NerdsToGo Bellevue, we get to be the “magicians” — stepping in when technology feels overwhelming and leaving things better than we found them.
We provide premium, high-touch IT services to small businesses and residential clients throughout our community. Our services include both:
- On-demand (as-needed) IT support
- Managed IT for small business clients (1-100 employees)
We are locally owned and operated, and our team takes pride in delivering white-glove service in every interaction.
Our clients come to us frustrated, overwhelmed, or stuck.
We fix the problem — and make them feel calm again.
We fix the problem — and make them feel calm again.
This is not a remote role.
Who We Are
We’re a team of five technicians (plus our self-proclaimed “Queen of the Nerds”).
We take our work seriously — but we don’t take ourselves too seriously.
There are dad jokes.
There are donuts.
There is collaboration.
There are donuts.
There is collaboration.
If you prefer a silent office with minimal human interaction, this isn’t your place.
If you like solving real-world problems with smart, kind humans — you’ll fit right in.
The Role
We’re hiring a Senior IT Technician with 5+ years of hands-on experience across hardware, software, networking, and Microsoft 365 environments.
You will:
- Start and end each day in our Bellevue office
- Handle in-store, on-site, and remote appointments
- Diagnose issues independently
- Present 1–2 solution options (with your recommendation)
- Provide time estimates or simple scopes for larger projects
- Execute the work
- Demonstrate completion and ensure client satisfaction
95% of your work will be on-demand IT services (not back-end MSP ticket work).
Expect variety:
- Data recovery
- Malware remediation & hacked remediation
- Microsoft 365 setup & migrations
- DNS updates (MX, SPF, DKIM)
- Network troubleshooting & installs
- Office setups & moves
- Custom workstation builds
What You Need
- 5+ years hands-on IT support experience
- Strong Windows & macOS troubleshooting skills
- Solid networking knowledge (TCP/IP, DHCP, DNS, VLAN basics)
- Microsoft 365 admin experience
- Experience configuring routers, firewalls, and access points
- Strong in-person communication skills
- Valid driver’s license
You should be comfortable walking into unfamiliar environments (business and residential), diagnosing confidently, and communicating clearly.
You’ll Thrive Here If You:
- Have high emotional intelligence
- Stay calm when clients are stressed
- Enjoy being client-facing
- Like collaborating with other techs
- Can laugh during the day without losing professionalism
If you’ve read this far and thought, “This sounds like my kind of team,” we’d love to meet you.
