Senior M365 Support Engineer

About the Role

We are looking for an experienced Senior Microsoft 365 Support Engineer to join our enterprise IT team. This is a senior, hands-on role focused on resolving complex Microsoft 365 platform issues, driving automation, strengthening security and governance, and supporting continuous platform improvements across a global environment.

Beyond day-to-day support, you will lead Root Cause Analysis (RCA), implement long-term improvements, mentor junior engineers, and work closely with architects and service owners on strategic platform initiatives.

What We're Looking For

• Strong troubleshooting and analytical mindset.
• Ability to solve complex cross-service Microsoft 365 issues.
• Excellent communication and stakeholder management skills.
• Passion for automation, operational excellence, and mentoring others.
• Ownership mentality with a focus on continuous improvement and platform reliability.

• 4–6+ years of hands-on enterprise Microsoft 365 administration experience.
• Expert knowledge of:
  • Exchange Online
  • SharePoint Online
  • Microsoft Teams
  • OneDrive
  • Microsoft Purview (Security & Compliance)
• Strong experience with Microsoft Entra ID (Azure AD), including:
  • Conditional Access
  • MFA
  • Identity Governance
  • Authentication
  • Hybrid Identity
• Advanced PowerShell scripting and Microsoft Graph automation.
• Strong Power Platform administration experience:
  • Power Apps
  • Power Automate
  • Dataverse
• Experience leading Root Cause Analysis (RCA) and implementing long-term platform improvements.
• Strong understanding of Microsoft 365 governance, security, compliance, and tenant architecture.
• Experience with monitoring and diagnostics tools such as:
  • Message Trace
  • CQD / Call Analytics
  • Audit Logs
  • Sign-in Logs
• Experience mentoring junior engineers and driving operational excellence.
• Experience working in enterprise environments with 24/7 rotational support.

Nice to Have

• Experience designing enterprise Microsoft 365 platform architecture.
• Microsoft certifications (MS-102, AZ-104, SC-300, SC-400 or similar).
• Experience with automation-first operational models.
• Knowledge of ITIL processes and service management.