Senior Maintenance Technician - The REVL

Job Details:

The Senior Maintenance Technician plays a critical role in maintaining the physical assets of the property management portfolio, ensuring all units and common areas are in excellent working order. This position requires a strong focus on customer service, timely completion of work orders, adherence to all safety standards, and compliance with property policies. Completes the make ready process on all vacant apartments in accordance with Vidalta’s expectations and within 7 days of vacating. The ideal candidate is seen as a leader and mentor amongst their peers and possess all required certifications, specifically HVAC universal certification.

• Advanced Stacked-Diagnostic Skills: High-level troubleshooting of plumbing, HVAC, and electrical systems within a podium footprint.
• Smart Home & Tech Proficiency: Hands-on experience installing and servicing IoT devices, electronic access controls, and smart thermostats.
• High-End Appliance Repair: Specialized knowledge in servicing luxury appliances (front-load washers, French door refrigerators, wine coolers).
• Contractor Shadowing & QC: Oversight of third-party vendors during unit upgrades to enforce property structural and aesthetic standards.
• Cross-Functional Mentorship: Ability to train junior technicians on property-specific system nuances and shut-off locations.
• Preventative Maintenance Vigilance: Proactive identification of issues in high-traffic common areas and elevators before escalation.
• Polished In-Home Service: Respectful and clear communication when resolving backlogged work orders inside occupied homes.

Essential Duties and Responsibilities

Maintenance and Repairs

• Respond promptly and efficiently to all service requests and work orders, prioritizing emergency repairs.
• Perform routine and complex repairs in key maintenance areas, including:
• Plumbing: Repairing or replacing fixtures, unclogging drains, and addressing leaks.
• Electrical: Troubleshooting and repairing minor electrical issues (switches, outlets, light fixtures), and replacing ballasts.
• HVAC: Performing preventative maintenance, filter changes, and diagnosing and repairing minor heating, ventilation, and air conditioning system issues.
• Appliance Repair: Diagnosing and repairing common residential appliances (washers, dryers, refrigerators, stoves).
• Carpentry and Drywall: Repairing walls, painting, repairing cabinets, and performing other minor carpentry tasks.
• General Maintenance: Performing lock repairs, window and door repairs, and exterior building upkeep.

Make-Ready (Unit Turnover) Process

• Execute all necessary work during the turn process to ensure a high-quality, move-in-ready unit is completed in a timely manner.
• Initial Inspection & Assessment: Conduct a thorough pre-move-in inspection to identify and document all necessary repairs, replacements, and cleaning requirements, creating a comprehensive make-ready punch list.
• Systematic Maintenance & Repair: Execute all tasks on the punch list, including unit aesthetics (drywall, paint touch-ups), full system testing (Plumbing, Electrical, HVAC), appliance diagnostics/repair, and rekeying all unit locks per security policy.
• Quality Assurance: Conduct a final, detailed walk-through with the Community Manager or supervisor to ensure all work meets Vidalta's high-quality standards.

Property, Safety, and Compliance

• Conduct regular inspections of common areas, grounds, and building systems to proactively address maintenance needs.
• Adhere to all safety procedures and guidelines, including OSHA requirements and proper handling of chemicals and tools.
• Maintain accurate records of all maintenance work performed, including time spent, materials used, and any follow-up required.
• Manage and maintain the inventory of maintenance supplies, tools, and equipment.
• Assist with snow removal, landscaping, or other emergency duties as required by seasonal or property needs.

Customer Service and Communication

• Interact with residents, tenants, and property staff in a professional, courteous, and friendly manner.
• Communicate the status of work orders and repair timelines to residents and property management staff.
• Represent the property management company with professionalism and integrity at all times.