Senior Manager, AI & Analytics

This role sits within the Marketing function of Manulife Insurance Berhad and partners closely with business leaders to identify, shape and deliver AI-enabled opportunities that improve employee productivity, strengthen customer engagement and accelerate revenue growth. The position is the key AI practitioner in Manulife and works in strong collaboration with the Asia Regional AI Centre of Excellence, Data Office, IT, and cross-functional business stakeholders to translate strategic priorities into scalable AI solutions and drive enterprise adoption plans.

The incumbent is accountable for end-to-end delivery of AI, Generative AI and advanced analytics use cases from discovery and value sizing, to solution design, prompt engineering and evaluation, to deployment, adoption and ongoing performance monitoring. The role also requires strong stakeholder leadership building trusted relationships with business leaders, aligning diverse stakeholder groups around priorities, communicating AI concepts in clear business language, and influencing decisions through articulation of value, risks, trade-offs and change implications.

Position Responsibilities

Business partnering & stakeholder engagement: build strong relationships with Marketing and adjacent business leaders (e.g., Agency, Bancassurance, Operations) to identify AI opportunities, clarify business pain points, align priorities, and maintain a value-driven AI backlog that is jointly owned and understood by stakeholders.
Advanced analytics & machine learning: develop and enhance models such as propensity/segmentation, campaign targeting, performance analytics, lapse and anti-attrition models ; support ongoing monitoring and enhancement of existing models and ensure local relevance through calibration and stakeholder feedback.
GenAI solution delivery & prompt engineering: Develop and implement cutting-edge machine learning models to tackle complex business challenges, utilizing a diverse range of algorithms and techniques, with a primary emphasis on AI tech patterns like RAG and Multi-Agent approach; collaborate with Data engineers and IT Subject Matter Experts (SMEs) to gain a deep understanding of source data and harness large datasets to prepare and optimize data for the development of solutions.
Adoption, communication & change enablement: work with IT and People to activate employee adoption through playbooks, training, stakeholder communications and a community of practice; articulate the business value of AI solutions clearly to different audiences, coach business users on how to embed AI into daily workflows, and measure adoption and realized benefits.
Standards & responsible AI: contribute to AI governance processes by maintaining use-case inventory, supporting risk/controls assessments, monitoring solution performance, and promoting cost-optimized and responsible usage of AI services.

Required Qualifications

Bachelor’s degree in Computer Science, Data Science, Actuarial Science, Statistics or related quantitative field
8+ years of experience in analytics, data science, AI / GenAI solution delivery
Strong proficiency in Python and SQL; experience with analytics/ML libraries and building repeatable data pipelines.
Working knowledge of modern GenAI patterns (prompt engineering, RAG, tool/function calling, agentic workflows) and experience using enterprise platforms such as Azure OpenAI, Microsoft Copilot and Copilot Studio.
Working knowledge of GenAI orchestration packages like LangChain, LangGraph, as well as a deep understanding of agile solution development principle
Experience with cloud and data platforms (e.g., Azure, Databricks/Spark) and basic MLOps practices (versioning, monitoring, evaluation, release management).
Strong ability to translate business needs into AI solution designs, communicate complex technical concepts in simple business language, and influence stakeholders across different seniority levels.
Strong stakeholder management, executive communication and change leadership skills; able to build credibility with senior business stakeholders, facilitate alignment across cross-functional teams, and articulate AI strategy, use-case value and delivery trade-offs with clarity and confidence.

Preferred Qualifications

Hands-on experience on Agentic AI
Experience in insurance (life/health), marketing analytics, customer segmentation or distribution analytics is strongly preferred.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Working Arrangement

Hybrid

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of March 31, 2018, we had over $1.1 trillion (US$850 billion) in assets under management and administration, and in the previous 12 months we made $26.9 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife Insurance Berhad is a wholly‑owned subsidiary of Manulife Holdings Berhad, a member of Canada‑based Manulife Financial Corporation. Manulife Insurance core business is the provision of individual life insurance products to meet the financial and protection needs of Malaysians.

Currently, Manulife Insurance fulfills the needs of more than 300,000 policyholders, served by a dedicated agency force of approximately 2,000 agents, supported by a network of 7 Regional Support Centres and 3 branches, with around 70 agency offices strategically located throughout Peninsular Malaysia and East Malaysia.

About Manulife

Show