Senior Manager / Architect – IT Operations & AI Transformation

Senior Manager / Architect - IT Operations & AI Transformation

Job Level: W2T Consultant

Job Location: Remote with travel to Omaha, NE

Travel Expectations: [25% Range]

Job Classification: Temporary (W2T)

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

Part-Time Consulting Engagement | Approximately 16–20 Billable Hours | Remote with travel to Omaha, NE

Centric Consulting is seeking an experienced Senior Manager / Architect – IT Operations & AI Transformation for a focused, part-time consulting engagement supporting a client’s Technology Leadership Team.
In this role, you’ll help shape an AI-enabled operating model for the CIO organization, bringing senior-level IT Operations experience and a practical understanding of how AI can transform service management, infrastructure, cloud, reliability, and operations.
We’re looking for someone who can engage senior technology leaders as a credible peer and trusted advisor, connecting AI opportunities to the realities of running complex, resilient IT operations.

In this role, you will:

• Advise technology leadership on an AI-enabled IT operating model.
• Assess AI opportunities across IT Operations, infrastructure, SRE, network, database, service desk, architecture, and cloud operations.
• Provide guidance on service desk automation, virtual agents, incident triage and remediation, and observability.
• Apply deep ITSM and ServiceNow knowledge to identify practical, near-term AI opportunities.
• Bring perspective on cloud and platform operations, with AWS experience a plus.
• Incorporate banking operations requirements, including resiliency, change management, controls, and audit expectations.
• Assess how AI may impact IT roles, responsibilities, processes, and ways of working.
• Translate findings into clear, actionable recommendations for technology leadership.

Who You Are:

• Senior Manager, Senior Architect or Director-level, or equivalent with experience leading or advising an IT Operations organization.
• Experienced across complex IT infrastructure, operations, architecture, cloud, SRE, or platform environments.
• Knowledgeable about AI-enabled IT Operations, including automation, virtual agents, incident management, and observability.
• Strong background in ITSM, preferably with ServiceNow experience.
• Experienced with cloud and platform operations; AWS experience is a plus.
• Familiar with banking, financial services, or similarly regulated environments, including resiliency, change management, and audit expectations.
• Comfortable engaging senior technology leaders as a peer and strategic advisor.
• FinOps experience is a plus.
• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, Management Information Systems, Business, or a related field preferred. Equivalent relevant professional experience will be considered.

Engagement Details
This is a part-time, focused consulting engagement requiring approximately 16–20 billable hours. The work will include leadership interviews, analysis, on-site collaboration, and an executive readout.

Total Rewards:

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.